Highlighted
jlallier
Copper

hard drive diagnostics error code 7

I'm  using Windows XP Media Edition. I'm getting a blue screen saying "unmountable boot volume."  After many attempts to re-boot and trying to boot to safe mode, I accessed the hard drive diagnostics by pressing "ctrl>alt>d at the Dell logo. The results of this said Drive 0:Failed Return Code: 7. (Drive 1, 2, and 3 says "No Device").  Does this mean my hard drive crashed and will have to be replaced?  The problem with installing a new hard drive is that I did not get a CD to re-install Windows XP with this computer.  Once I had to reformat hard drive C and Dell support emailed me something (can't remember what) so I could re-install the OS. However, I have a CD for Windows XP that goes with my Dell laptop.  Could that be used if I have to re-install a new hard drive? I guess my main question is "What does error code 7 mean - a crashed hard drive?"  Thanks.

0 Kudos
5 Replies
ejn63
Diamond

Re: hard drive diagnostics error code 7

You do need a new drive - the one you have has failed. 

 

0 Kudos
Earnesto
Copper

RE: hard drive diagnostics error code 7

My system drive (C:\) is a small drive (80Gb) and it gets a Code 7 every time on an XPS Gen 4, but, it boots fine passes all over diagnostics, ChkDsk and any thing else that I can think of.  In addition, it boots up in Windows XP every time I ask it to.

 

0 Kudos
shesagordie
Diamond

RE: hard drive diagnostics error code 7

My system drive (C:\) is a small drive (80Gb) and it gets a Code 7 every time on an XPS Gen 4, but, it boots fine passes all over diagnostics, ChkDsk and any thing else that I can think of.  In addition, it boots up in Windows XP every time I ask it to.

 

Error Code 7 indicates the drive failed its self test and the hard drive is failing Keep your data backup current your 80gb as the hard drive is failing and you need to replace it. Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell

0 Kudos
Earnesto
Copper

RE: hard drive diagnostics error code 7

That drive has failed code 7 since I got it...  There were a lot of problems with deliver on what I ordered and so I tested everything.  But, you seem so sure on what a code 7 means, I will change the back up I have now to an image copy and start looking for another drive....  Better safe than sorry...

0 Kudos
shesagordie
Diamond

RE: hard drive diagnostics error code 7

Quote 'Better safe than sorry'. I agree with that.

Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell

0 Kudos