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jace999
Bronze

no stereo mix in studio xps 8100

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       I don't think I have ever been more upset about  a computer purchase before. I occasionally write my own songs and then play my keyboard synths line in and out to my computer speakers to mix and finalize the recording.  This was easily possible on my old computer, a Dell dimension 4550 ,either with the internal soundmax integrated sound or my m audio  audiophile 2496 card. So a couple of months ago I buy this supposedly fast and well reviewed  studio xps 8100 from Best Buy. I install my m audio 2496 audiophile card and also check the sound coming from the realtek integrated and I think everything is okay. So about two weeks ago I write a new song on my motif synth. I have all the tracks and everything finished and go spdif in to my m audio card , Unfortunately I end up with a noisy static sound in  parts of the recording. I try reinstalling the card and windows 7 64 bit driver and get the same bad results. Okay, so i decide to take the  m audio card out and try  the realtek integrated sound. I find out that I cannot hear anything out of the computer speakers while playing my motif synth line in or when recording what   I am playing. I make sure every thing is connected right and still nothing. I contact a dell chat rep who knows or claims to know nothing about this stereo mix issue and tries to send me to some fee based software help. Anyone who has ever hooked up a keyboard to a computer line in and out to the speakers knows that you will hear sound upon playing even before entering your recording software providing stereo mix is enabled and functioning. So I decide to look this up on the internet and find the unfortunate answer fhat the wonderful folks at Dell have decided to disable stereo mix on a lot of their newer computers and I have unknowingly purchased one. It is also alleged that this has been done in collusion with the recording industry. All I would like to know from Dell are a couple of things because I have read a whole bunch of proposed fixes for this problem and I am not sure which ,if any, is valid. Is this a hardware or software issue ? Is Dell doing any thing to solve this problem? Are there any usb  soundcards I can use that would work around this problem? Finally if the answer is that nothing is going to be done the least they could do is offer a full refund to people like me that bought these lemons and were never alerted by Dell or Best Buy that an essential function like this for musician songwriters would be missing. Oh my new computer now is sitting on the floor  disconnected and I am using my almost 8 year old dell dimension 4550 which was able to record my song perfectly with my m audio sound card reinstalled.

Jace

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15 Replies
Jeff Hoffman
Platinum

Re: no stereo mix in studio xps 8100

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Very sorry to hear about your problems. But if you are looking for answers from Dell you are in the wrong place. These are user to user forums. The chances of anyone who works for Dell even seeing the posts is remote at best. I would try live chat again. If that does not solve things for you try "Unresolved Issues" on the Dell site.

Hopefully one of the other members will read your post and be in a position to offer you some help.

Jeff

XPS 8100 i7-860(8MB Cache, 2.8GHz), 8GB Dual Channel DDR3 SDRAM @ 1333MHz, 750GB SATA 3.0GB/s 16MB Cache, nVidia GeForce GTS2401GB GDDR3, Dell ST2310 Full HD Widescreen Monitor, AverMedia G2 Combo hybrid TV Tuner, dual 16x DVD+/- RW dbl layer, Microsoft LifeCam Cinema HD, Running Windows 7 Home Premium, 64 bit. 

If your question is answered here on the forums; PLEASE post back! It may help another user.              

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fireberd
Diamond

Re: no stereo mix in studio xps 8100

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The "no stereo mix" is a common complaint in new PC's and not just Dell.  I have an Acer Laptop and it too does not have the System Mixer.  I installed a new HP desktop for a musician client about 6 months ago and it too did not have the System Mixer.  Even some of the SoundBlaster cards do not have the "what you hear" (what SoundBlaster calls the System Mixer).

Whether the old MAudio sound card is Win 7 compatible can be an issue. A lot of the older pro audio cards do not have Win 7 drivers.  I see a lot about this posted on the Sonar forum.  I have a Recording DAW setup with Sonar 8.5.3 Pro but have a newer firewire connected Focusrite Saffire Pro 40 8 channel recording interface unit.

There are some of the current SoundBlaster Xfi PCIe model cards that do have the What You Hear. The SoundBlaster that I have installed, see my system profile at the end of my post, has  the What you Hear, but I don't use it for recording, strictly for PC sound applications.  My Recording is separated and I only use the Saffire Pro 40 with Sonar for recording input, monitor send to my headphone distribution amp and to my studio monitors.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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jace999
Bronze

Re: no stereo mix in studio xps 8100

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 Thanks for the info, but I guess it is really no suprise that Dell itself has no interest in what any of its users are saying. I'll try the "unresolved isues" suggestion but I think another chat with a musically  computer ignorant chat rep would probably be a waste of time.

Jace

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fireberd
Diamond

Re: no stereo mix in studio xps 8100

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Contacting Dell will be a waste of time.  It's not a "problem" with the PC, as I noted it's common throughout the industry - some do have the system mixer but as many brands/models do not.  Even, as noted some Retail SoundBlaster sound cards do not have it.

If you bought the PC direct from Dell you would have 21 days, from the date of the Invoice (usually the shipping date) to call and request a return authorization and be able to return it.  Since it bought it at a Retail outlet you are at whatever return policy the Retail outlet has.

One PCI sound card that DOES have the System Mixer and is also Win 7 32 bit and 64 bit compatible is the HT Omega "Striker 7.1" sound card.  If your PC has a PCI slot that is a very good sound card.  It even has S/PDIF optical inputs and outputs.   I don't think the Striker 7.1 comes in a PCIe version.  HT Omega web site:  http://www.htomega.com/

There are lots of USB connected I/O units that will accept mic, instrument level, etc.  Check out www.musiciansfriend.com

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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osprey4
Diamond

Re: no stereo mix in studio xps 8100

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One suggestion would be to add another sound card and mixing software. This seems like the most straightforward approach. I've personally used the E-MU 0404 (PCI) in the past (have since sold it since I wasn't using it). My son uses the USB version, which would be excellent for your purposes. I'm not as familiar with M-Audio but my son has used one of their PCI cards that was similar to the E-MU. Personally, I find the external cards are much more versatile.

The fact is that even Dell's higher end desktops are configured for the average user, not someone with specialized requirements. Even a "multi-media" PC is still primarily geared toward watching TV and video, not really audio capture and mixing.

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jace999
Bronze

Re: no stereo mix in studio xps 8100

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     I appreciate your input and I know that contacting Dell will probably be a waste of time, but it is not a waste of time to pursue this as far as the law will allow because in my view the removal of the system mixer is a big deal. And if a lot of computer manufacturers did this, well then that just makes it worse. and even more terrible if done in collusion with the recording industry, People like myself have been recording " their own music "on computers for a long time and as far as I knew when buying this machine it never crossed my mind that something this essential would be casually eliminated without a warning to buyers. I looked up the specs and descriptions of both the studio xps 8000 and 8100 on best buy and dell many times before buying. Nowhere was there any mention of elimination of this feature. No , on the contrary, it was  all about the great upgrades and multimedia excellence. The only way the average consumer finds out this stuff is when its too late and maybe they search the internet or get involved in forums like these. They should be getting the info upfront , before they buy.

      I am already fully aware of return policies  and time limits . I'm talking about a ripoff here . I'm talking about tampering with a basic function here and the ramifications of this action. And as far as soundcards go , I installed my audiophile 2496 with the new windows 7 64 bit driver as I mentioned in my original post so technically it should have worked fine. It didn't and I'm wondering whether this problem is due to Dell tampering with the 8100's hardware. If all I can end up doing is making more musicians aware  so they don't buy a system that has stereo mix disabled by the manufacturer, then that will be good enough.

Jace

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osprey4
Diamond

Re: no stereo mix in studio xps 8100

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Sorry, I thought you were looking for suggestions. Of course, if you just want to rant, that's fine.

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jace999
Bronze

Re: no stereo mix in studio xps 8100

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   What you describe as a rant is really just a disagreement with your point of view about the basic expectations one should have when purchasing a new computer and also what obligations a company has to its customers. I look forward to anyone coming forward with a suggestion or fix that will work on a studio xps 8100 desktop, Fact is, I already tried putting in a working sound card with updated  windows 7 64 bit drivers and it doesn't work  right in this machine .

Jace

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fireberd
Diamond

Re: no stereo mix in studio xps 8100

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If you look at the posts on the Windows 7 forum, you will see many posts from users with other brands of PC's and with home built PC"s that have the same issue.  Thus, it's not a "Dell only" issue. 

You can rant on about buying a PC and it doesn't have something you want, but your rant is going to fall on deaf ears.  Best option is take the PC back to where you bought it, and either get one that they sell that does have what you want or eat the return fees and go somewhere else and get exactly what you want.

I know that the Retail SoundBlaster Xfi, PCIe model that I have DOES have the "What You Hear" option (what SoundBlaster calls the System Mixer).  If you can't take it back, installing one of the Xfi model cards that does have the function is your next best alternative.  I have seen posts from other users that have installed a new Retail Xfi, with the capability, that it is working.   The model I have requires a CD/DVD drive bay slot for the I/O panel but there is a similar model except it does not have the I/O Panel. 

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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