Highlighted
asusi
Bronze

service tag finder - examining current configuration

I'm not able to get service tag finder to examine my system. I do not recall having selected and option to prevent this...but you never know. Anyone know of a way to turn this back on.  I have pressed F5 but no luck. Below is the mesage I'm getting. I logged out, deleted cookies but still no luck.
 
 
 
You have chosen to not let service tag finder examine your system
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6 Replies
Charlie-M
Silver

Re: service tag finder - examining current configuration

Are you using IE to check? You may have to download something(been a while since I've done it). Check the yellow bar below the address bar and see what it says when you try again. The last time I checked it would not work if you were using Firefox.
Charles
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asusi
Bronze

Re: service tag finder - examining current configuration

turns out it was an activex control from dell that I had to delete.  now it works.
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Anderssj
Copper

Re: service tag finder - examining current configuration

I'm having the same issue - what activex control did you remove to get this working properly?
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althums
Copper

Re: service tag finder - examining current configuration

Did you find out which one he deleted?
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asusi
Bronze

Re: service tag finder - examining current configuration

look in your activeX directory:
 
pccheckup.dellfix.com/rel/35/install/gtdownde.cab
 
 
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asusi
Bronze

Re: service tag finder - examining current configuration

this is where you can find the file
 
C:\WINDOWS\Downloaded Program Files
 
it is called Dell PC checkup control
 
delete it and then reinstall from Dell website
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