sytem halted blue screen Please Help!!!

[aed7117]

Hello,

Hoping someone can help because my warrranty is up!!! When I turn on my 610 it takes me to a blue screen that says

EPOS ERROR LOG

STOP: Can't reconver from error

A whole bunch of 0001 and other various codes

System halted

I have tried F8 without any reaction. It takes me to this same screen. Is there anything I can do?

[BigBrother]

aed7117,

Can you please post the entire error message here?  While this type of problem is often software related, without enough information, it is very difficult to provide any valuable suggestions.

Steve

[aed7117]

0001 0002 0004 827C 0005 0007 0008 8040 000A 000B 002F 0030 0000 0031 0032 0034

0035 0036 003C 003D 003F 0043 0044 0046 0047 0049 006F 0070 0000 0000 00C1 0000

004B 0057 0058 0059 005A 005C 006F 0070 0000 0002 00C1 0000 006F 0070 0000 0003

00C1 0000 006F 0070 0000 0004 00C1 0000 006F 0070 0000 0005 00C1 0000 006F 0070

0000 0006 00C1 0000 006F 0070 0000 000A 00C1 0000 006F 0070 0000 000B 00C1 0000

0006F 0070 0000 000C 00C1 0000 006F 0070 0000 0014 00C1 0000 006F 0070 0000 001E

00C1 0000 0075 0076 006F 0070 0000 001F 00C1 0000 005C 005D 0064 004C 004D 0040

0041 8000 8080 0042 0037 0030 0001 0030 0002 0030 0003 0030 0004 0030 0005 0030

0006 0030 0007 0030 0008 0030 0009 0030 000A 0030 000B 0030 000C 0030 000D 0030

000E 0030 000F 0039 000C 00BC

Thanks

[BigBrother]

aed7117,

Well, that contained no useful information.  Thank you for posting it, though.  Since we cannot use the error to identify a software problem, then the next route is to try and eliminate a hardware fault.  If you have your Dell Resource CD, boot to it and run the diagnostics on the CD to test the entire system.  Try a quick test first to see if anything pops up. 

Steve

[aed7117]

Ya, I kinda figured it was pretty useless info!! I don't have the disk (bought computer off of a friend). I do however, have everything from my Dell desktop which runs on the same system. Is it possible to use it? If not where can I get one for the laptop? I really appreciate your help. Thanks

[BigBrother]

aed7117,

You can download diagnostic software for this system from this link:

http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen

Just enter the system service tag or the model and you can download all of the drivers, diagnostics and Dell updates for your system.  You may be able to use the Resource CD from your desktop system as well to run diagnostics.  Boot to the CD and find a file called "diag.exe" or "diags.exe" or something similar.  Run the program and test the system.

Steve

[cdreissdb2800]

I just got the same exact error on the same exact laptop.  I can run setup (Press F2 real quick after booting) and all the diags pass.  I think it's the 3rd party hard disk encryption, since I was turning off the pc as this program came up since I wanted to get into setup and wasn't pressing the key fast enough.  Now I think I messed up the disk encryption program and it won't start.  This encryption is part of our Bank's software build so I am stuck with it.