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db_freak
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Optiplex 990 - Problem mit BIOS beim Start des PC

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PC startet, DELL-Logo sichtbar, blauer Ladestreifen ebenfalls, danach keine Reaktion.

Tasten F2 und F12 lassen sich aufrufen, die zugehörigen Meldungen werden angezeigt.

Danach bleibt der Bildschirm schwarz. Es werden bei F2 keine BIOS-Informationen angezeigt und bei F12 keine Start- bzw. Diagnosemöglichkeiten.

Kennt jemand dieses Problem? Wie könnte man es lösen.

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Akzeptierte Lösungen
Community Manager
Community Manager

RE: Optiplex 990 - Problem mit BIOS beim Start des PC

Gehe zu Lösung

Hallo,

Kennen wäre übertrieben, allerdings scheint sich irgend etwas "aufzuhängen". Ich rate als erstes zu einem kompletten CMOS Reset. Falls sich im EEPROM etwas "verschluckt" haben sollte.

Hier mal ein Beispiel Bild. Das könnte bei dir, je nachdem welchen 990 du hast, etwas anders ausschauen:

Zum resetten des CMOS, einfach den Jumper vom Passwort Pin entfernen und auf die RTCRST Pins setzen. 30 Sekunden warten und wieder zurücksetzen und testen.

Bitte beachte, den Rechner vorher stromlos zu machen. Ebenfalls wäre eine Anti Statik Matte hilfreich, damit du keinen elektronischen Bauteile im Rechner beschädigst.

Tritt das Problem weiterhin auf, kannst du prüfen ob dir die Diagnose LED am Optiplex eventuell mehr verraten:

Light PatternProblem DescriptionSuggested Resolution
Diagnostic LEDsPower Button LED 
Diagnostic LEDs are all off. Power button LED is off. The computer is either turned off or not receiving power.
  • Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
  • Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
  • Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
  • Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
  • Ensure that the main power cable and front panel cable are securely connected to the system board.
Diagnostic LED number 3 is illuminated. Power button LED is off. A possible system board failure has occurred.
  • Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button.
Diagnostic LED numbers 1 & 3 are illuminated. Power button LED is blinking amber. A possible system board, power supply, or peripheral failure has occurred.
  • Power off computer, leaving the computer plugged in. Press and hold the power supply test button on the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your system board.
  • If the LED next to the switch does not illuminate, disconnect all internal and external peripherals, and press and hold the power supply test button.If it illuminates, there could be a problem with a peripheral.
  • If the LED still does not illuminate, remove the PSU connections from the system board, then press and hold the power supply button. If it illuminates, there could be a problem with the system board.
  • If the LED still does not illuminate, the problem is probably with the power supply.
Diagnostic LED numbers 1, 2, & 4 are illuminated. Power button LED is amber. No CPU present.
  • Reinstall the CPU and restart the system. If the computer still fails to boot, inspect the CPU socket for damage.
Diagnostic LED numbers 3 & 4 are illuminated. Power button LED is amber. Memory modules are detected, but a memory power failure has occurred.
  • If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If only one memory module is installed, try moving it to a different DIMM connector and restart the computer.
  • If available, install verified working memory of the same type into your computer.
Diagnostic LED numbers 2 & 3 are illuminated. Power button LED is amber. A possible CPU or system board failure has occurred.
  • Replace the CPU with a known good CPU. If the computer still fails to boot, inspect the CPU socket for damage.
Diagnostic LED numbers 2, 3, & 4 are illuminated. Power button LED is amber. BIOS may be corrupt or missing.
  • The computer hardware is operating normally but the BIOS may be corrupt or missing.
Diagnostic LED number 1 is illuminated. Power button LED is amber. A possible system board failure has occurred.
  • Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
Diagnostic LED numbers 1 & 4 are illuminated. Power button LED is amber. Power connector not installed properly.
  • Reseat the 2x2 power connector from the power supply unit.
Diagnostic LED number 2 is illuminated. Power button LED is amber. Possible peripheral card or system board failure has occurred.
  • Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
Diagnostic LED numbers 1 & 2 are illuminated. Power button LED is amber. A possible system board failure has occurred.
  • Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
  • If the problem persists, the system board is probably bad.
Diagnostic LED numbers 1, 2, & 3 are illuminated. Power button LED is amber. A possible coin cell battery failure has occurred.
  • Remove the coin cell battery for one minute, reinstall the battery, and restart.
Diagnostic LEDs are all off. Power button LED is blue. The computer is in a normal oncondition.
The diagnostic lights are not lit after the computer successfully boots to the operating system.
  • Ensure that the display is connected and powered on.
Diagnostic LED number 3 is illuminated. Power button LED is blue. A possible processor failure has occurred.
  • Reseat the processor.
Diagnostic LED numbers 3 & 4 are illuminated. Power button LED is blue. Memory modules are detected, but a memory failure has occurred.
  • If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
  • If available, install working memory of the same type into your computer.
Diagnostic LED numbers 2 & 4 are illuminated. Power button LED is blue. A possible graphics card failure has occurred.
  • Reseat any installed graphics cards.
  • If available, install a working graphics card into your computer.
Diagnostic LED numbers 2 & 3 are illuminated. Power button LED is blue. A possible floppy drive or hard drive failure has occurred.
  • Reseat all power and data cables.
Diagnostic LED numbers 2, 3, & 4 are illuminated. Power button LED is blue. A possible USB failure has occurred.
  • Reinstall all USB devices and check all cable connections.
Diagnostic LED number 1 is illuminated. Power button LED is blue. No memory modules are detected.
  • If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
  • If available, install working memory of the same type into your computer.
Diagnostic LED numbers 1 & 3 are illuminated. Power button LED is blue. Memory modules are detected, but a memory configuration or compatibility error has occurred.
  • Ensure that no special requirements for memory module/connector placement exist.
  • Ensure that the memory you are using is supported by your computer.
Diagnostic LED numbers 1 & 2 are illuminated. Power button LED is blue. A possible expansion card failure has occurred.
  • Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer.
  • If the problem persists, reinstall the card you removed, then remove a different card and restart the computer.
  • Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts.
Diagnostic LED numbers 1, 3 & 4 are illuminated. Power button LED is amber. A possible system board resource and/or hardware failure has occurred.
  • Clear CMOS.
  • Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
  • If the problem persists, the system board / system board component is probably bad.
Diagnostic LED numbers 1, 2, & 3 are illuminated. Power button LED is blue. Another failure has occurred.
  • Ensure that all hard drive and optical drive cables are properly connected to the system board.
  • If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.
  • If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer.

Grüße

Tom



DellTom Guenther
Community Technologist - Business Client
Social Media and Communities Professional
Twitter | LinkedIn | XING
3 ANTWORTEN 3
Community Manager
Community Manager

RE: Optiplex 990 - Problem mit BIOS beim Start des PC

Gehe zu Lösung

Hallo,

Kennen wäre übertrieben, allerdings scheint sich irgend etwas "aufzuhängen". Ich rate als erstes zu einem kompletten CMOS Reset. Falls sich im EEPROM etwas "verschluckt" haben sollte.

Hier mal ein Beispiel Bild. Das könnte bei dir, je nachdem welchen 990 du hast, etwas anders ausschauen:

Zum resetten des CMOS, einfach den Jumper vom Passwort Pin entfernen und auf die RTCRST Pins setzen. 30 Sekunden warten und wieder zurücksetzen und testen.

Bitte beachte, den Rechner vorher stromlos zu machen. Ebenfalls wäre eine Anti Statik Matte hilfreich, damit du keinen elektronischen Bauteile im Rechner beschädigst.

Tritt das Problem weiterhin auf, kannst du prüfen ob dir die Diagnose LED am Optiplex eventuell mehr verraten:

Light PatternProblem DescriptionSuggested Resolution
Diagnostic LEDsPower Button LED 
Diagnostic LEDs are all off. Power button LED is off. The computer is either turned off or not receiving power.
  • Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
  • Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
  • Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
  • Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
  • Ensure that the main power cable and front panel cable are securely connected to the system board.
Diagnostic LED number 3 is illuminated. Power button LED is off. A possible system board failure has occurred.
  • Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button.
Diagnostic LED numbers 1 & 3 are illuminated. Power button LED is blinking amber. A possible system board, power supply, or peripheral failure has occurred.
  • Power off computer, leaving the computer plugged in. Press and hold the power supply test button on the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your system board.
  • If the LED next to the switch does not illuminate, disconnect all internal and external peripherals, and press and hold the power supply test button.If it illuminates, there could be a problem with a peripheral.
  • If the LED still does not illuminate, remove the PSU connections from the system board, then press and hold the power supply button. If it illuminates, there could be a problem with the system board.
  • If the LED still does not illuminate, the problem is probably with the power supply.
Diagnostic LED numbers 1, 2, & 4 are illuminated. Power button LED is amber. No CPU present.
  • Reinstall the CPU and restart the system. If the computer still fails to boot, inspect the CPU socket for damage.
Diagnostic LED numbers 3 & 4 are illuminated. Power button LED is amber. Memory modules are detected, but a memory power failure has occurred.
  • If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If only one memory module is installed, try moving it to a different DIMM connector and restart the computer.
  • If available, install verified working memory of the same type into your computer.
Diagnostic LED numbers 2 & 3 are illuminated. Power button LED is amber. A possible CPU or system board failure has occurred.
  • Replace the CPU with a known good CPU. If the computer still fails to boot, inspect the CPU socket for damage.
Diagnostic LED numbers 2, 3, & 4 are illuminated. Power button LED is amber. BIOS may be corrupt or missing.
  • The computer hardware is operating normally but the BIOS may be corrupt or missing.
Diagnostic LED number 1 is illuminated. Power button LED is amber. A possible system board failure has occurred.
  • Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
Diagnostic LED numbers 1 & 4 are illuminated. Power button LED is amber. Power connector not installed properly.
  • Reseat the 2x2 power connector from the power supply unit.
Diagnostic LED number 2 is illuminated. Power button LED is amber. Possible peripheral card or system board failure has occurred.
  • Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
Diagnostic LED numbers 1 & 2 are illuminated. Power button LED is amber. A possible system board failure has occurred.
  • Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
  • If the problem persists, the system board is probably bad.
Diagnostic LED numbers 1, 2, & 3 are illuminated. Power button LED is amber. A possible coin cell battery failure has occurred.
  • Remove the coin cell battery for one minute, reinstall the battery, and restart.
Diagnostic LEDs are all off. Power button LED is blue. The computer is in a normal oncondition.
The diagnostic lights are not lit after the computer successfully boots to the operating system.
  • Ensure that the display is connected and powered on.
Diagnostic LED number 3 is illuminated. Power button LED is blue. A possible processor failure has occurred.
  • Reseat the processor.
Diagnostic LED numbers 3 & 4 are illuminated. Power button LED is blue. Memory modules are detected, but a memory failure has occurred.
  • If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
  • If available, install working memory of the same type into your computer.
Diagnostic LED numbers 2 & 4 are illuminated. Power button LED is blue. A possible graphics card failure has occurred.
  • Reseat any installed graphics cards.
  • If available, install a working graphics card into your computer.
Diagnostic LED numbers 2 & 3 are illuminated. Power button LED is blue. A possible floppy drive or hard drive failure has occurred.
  • Reseat all power and data cables.
Diagnostic LED numbers 2, 3, & 4 are illuminated. Power button LED is blue. A possible USB failure has occurred.
  • Reinstall all USB devices and check all cable connections.
Diagnostic LED number 1 is illuminated. Power button LED is blue. No memory modules are detected.
  • If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
  • If available, install working memory of the same type into your computer.
Diagnostic LED numbers 1 & 3 are illuminated. Power button LED is blue. Memory modules are detected, but a memory configuration or compatibility error has occurred.
  • Ensure that no special requirements for memory module/connector placement exist.
  • Ensure that the memory you are using is supported by your computer.
Diagnostic LED numbers 1 & 2 are illuminated. Power button LED is blue. A possible expansion card failure has occurred.
  • Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer.
  • If the problem persists, reinstall the card you removed, then remove a different card and restart the computer.
  • Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts.
Diagnostic LED numbers 1, 3 & 4 are illuminated. Power button LED is amber. A possible system board resource and/or hardware failure has occurred.
  • Clear CMOS.
  • Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
  • If the problem persists, the system board / system board component is probably bad.
Diagnostic LED numbers 1, 2, & 3 are illuminated. Power button LED is blue. Another failure has occurred.
  • Ensure that all hard drive and optical drive cables are properly connected to the system board.
  • If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.
  • If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer.

Grüße

Tom



DellTom Guenther
Community Technologist - Business Client
Social Media and Communities Professional
Twitter | LinkedIn | XING
db_freak
1 Copper

RE: Optiplex 990 - Problem mit BIOS beim Start des PC

Gehe zu Lösung

Hallo Tom,

habe die entsprechen Jumper für das Zurrücksetzen des BIOS endlich in der ziemlich verbauten Kiste gefunden.

Zurücksetzen hat funktioniert, PC läuft wieder.

Danke für die Hilfe

Gerd Hasaeloff

Community Manager
Community Manager

RE: Optiplex 990 - Problem mit BIOS beim Start des PC

Gehe zu Lösung

Sehr schön.

danke fürs Feedback. Smiley (fröhlich)



DellTom Guenther
Community Technologist - Business Client
Social Media and Communities Professional
Twitter | LinkedIn | XING