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A Digital Strategy for Leveraging ECM in Public Transit

Consumer demand for real-time transit service status, public demand for transparency in government, and fiscal pressure resulting from fast-growing government debt have evolved application development shops into agile but siloed DevOps teams. It is easy to overlook dependencies across the enterprise in such an environment, Hence the need for a comprehensive digital strategy that will enable public transit organizations to evolve to a point where not only can they respond rapidly to disruptive technological developments, but also deploy their own disruptive forces into the digital market.

Such a strategy would be unique depending on the public transit body, but most mission drivers can be grouped into four pillars:

• Engagement and Access

• Infrastructure and Assets

• Economy

• Organizational Digital Maturity

To meet these four pillars, Derrick Lau posits that public transit agencies should leverage enterprise content management (ECM) solutions, especially cloud based-ECM platforms, in all of their technology strategies.

Derrick’s Knowledge Sharing article focuses on the public transit-related challenges for ECM, such as vehicle location, transit service disruptions, and regular commute planning versus trip planning, across regional transit service provider boundaries. Additionally, he identifies some of the work streams required to enact a public transit digital strategy and highlights interdependencies that need to be watched. The sample solutions provided with this article are based on Derrick’s personal knowledge of the industry, which is primarily EMC focused as that is a product and solution suite with which he is familiar. However, Derrick points out that other vendor solutions could be utilized as well.

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