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Issues with Radeon 6350 in Windowx 7 x64 (Working REG Hacks Included)
I'm having an issue where upon logon it wants to finish some sort of setup. As a normal user, I get a blocked error message stating newdev.exe was trying to run. When I logon with an administrative account, I get a UAC prompt asking me if I want to allow it to install hardware. If I say yes, it says it finished installing the video card.
Things get even weirder after this. If I go into device manager and tell it to scan for hardware changes, its start evaluating the video card and ends up reinstalling video drivers and saying it is a Radeon 5450. No matter what I try to do after that I cannot get it to go back to a 6350. Removing the device and uninstalling the drivers doesn't help. I've even downloaded drivers directly from AMD and same deal. Anyone else having these issues? Otherwise, it is working well for me.
One last thing, I am having the same issue in our Windows XP 32-bit environment with the 790. The card says it is a 6350. However, if I tell Windows to look for updated drivers, it will change it to a 5450. This is even after I installed the Catalyst control center seperately. I'm not sure what is going on, but there is definitely something not right with these drivers.
Things get even weirder after this. If I go into device manager and tell it to scan for hardware changes, its start evaluating the video card and ends up reinstalling video drivers and saying it is a Radeon 5450. No matter what I try to do after that I cannot get it to go back to a 6350. Removing the device and uninstalling the drivers doesn't help. I've even downloaded drivers directly from AMD and same deal. Anyone else having these issues? Otherwise, it is working well for me.
One last thing, I am having the same issue in our Windows XP 32-bit environment with the 790. The card says it is a 6350. However, if I tell Windows to look for updated drivers, it will change it to a 5450. This is even after I installed the Catalyst control center seperately. I'm not sure what is going on, but there is definitely something not right with these drivers.
LuvTech1
2 Posts
0
May 18th, 2011 17:00
Here's how I resolved the issue:
1. Go to Device Manager
2. Right click on AMD RADEON HD 5450, then choose "uninstall"
3. Go to www.ati.com and install the ATI RADEON HD 6350 drivers
4. Restart the system
5. After Windows restarts and you log in, disable any auto-installation of the video driver (as it will likely try to re-install the 5450 driver) Tell it not to go to Windows Update.
6. Go back into Device Manager, look for the display driver entry and select "Update Driver".
7. Choose "Browse my computer for driver software", then select "Let me pick from a list of device drivers on my computer"
8. If you don't already see "AMD RADEON HD 6350" in the Model list, then choose "All device drivers", then select Next.
9. You should now be able to select AMD RADEON HD 6350.
Hope that helps!
ArmitageID
55 Posts
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May 18th, 2011 23:00
DELL-Warren B
1.1K Posts
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May 19th, 2011 08:00
Thanks for the post, I've seen these issues also. The elevation prompt has been an issue with NVidia/ATI/AMD drivers occasionally in recent years. I don't think I have a 6350 card on hand to test, but I'll forward this along to the dev teams.
Thanks!
ArmitageID
55 Posts
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May 24th, 2011 12:00
DELL-Warren B
1.1K Posts
0
May 27th, 2011 08:00
wbracken
4 Posts
0
May 27th, 2011 12:00
ArmitageID
55 Posts
0
May 27th, 2011 14:00
wbracken
4 Posts
0
May 27th, 2011 16:00
(using SCCM btw) After mini setup runs and the driver is installed via plug and play, the machine boots back up into the "Install Software" phase. I added a task in my task sequence that imports the following registry keys.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1002&DEV_6779&SUBSYS_21201028&REV_00\4&1f461cb9&0&0008]
"Capabilities"=dword:00000000
"ConfigFlags"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_PREPDRVR\0000]
"Capabilities"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\PCI\VEN_1002&DEV_6779&SUBSYS_21201028&REV_00\4&1f461cb9&0&0008]
"Capabilities"=dword:00000000
"ConfigFlags"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_PREPDRVR\0000]
"ConfigFlags"=dword:00000000
"Capabilities"=dword:00000000
*This task only runs if the Radeon HD 6450 Adapter is present by putting a WMI Query "Condition" on the Task. The query I am using is:
select * from Win32_VideoController where Name like "%Radeon HD 6450%"
Since we have two Optiplex 990 standards, one with Intel and one with ATI I had to add the condition so it wouldn't apply the registry keys to my SFF 990 with Intel display.
This removes the UAC prompt on first login. I found these keys by running a setup capture on the UAC prompt process. Still hoping for a fixed/updated driver set. ;-)
ArmitageID
55 Posts
0
May 31st, 2011 07:00
ArmitageID
55 Posts
0
May 31st, 2011 07:00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_21261028&REV_00\4&1aa93dc8&0&0008]
"Capabilities"=dword:00000000
"ConfigFlags"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_21261028&REV_00\4&1aa93dc8&0&0008]
"Capabilities"=dword:00000000
"ConfigFlags"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_PREPDRVR\0000]
"ConfigFlags"=dword:00000000
Again, this is for a 6350.
wbracken
4 Posts
0
May 31st, 2011 09:00
wbracken
4 Posts
0
May 31st, 2011 12:00
ArmitageID
55 Posts
0
May 31st, 2011 12:00
harmkt
3 Posts
0
June 16th, 2011 12:00
harmkt
3 Posts
0
June 16th, 2011 12:00
Optiplex 790 Windows 7 64bit with ATI 6350 Card
Installed Dell 6350 driver, while installing windows decided it was a 5450 and installed those drivers. After a reboot, I get a BSOD pointing to atkmpag.sys part of the ati package. I downloaded the newest drivers from AMD and it sees the card as a 5450. Same atikmpag.sysy BSOD. I called Dell and they decided it was the video card and sent me a replacement. Installed the replacement and same BSOD. I booted into safe mode, uninstalled the 5450 driver and updated manually to the 6350 driver. So far no BSOD, Windows Update still sees it as a 5450 and I had to hide the update.