ArunNair1
1 Copper

NGTriiage 27.0.10 (DL61612) unable to run

Hi Guys,

Downloaded the latest NGTriiage but unable to run the error that I get is as below, additionally, since the old Triiage is uninstalled I cant seem to see the C:\Tools folder as well can someone please provide the attachements and files required as discussed in 000335832 offline as I'm unable to access the network path.

print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
print() on closed filehandle $fd at TriageDriver.pl line 1264.
NGTRiiAGE-partner(eng)           REV: 27.0.10                BUILD DATE: 010116
NGTRiiAGE-partner(eng)           REV: 27.0.10                BUILD DATE: 010116 ******************************************************************************* ******************************************************************************* Input specified:         [ triage D:\TempLog\TestSPCollects ]
Generating:              [ 30 day ] TRiiAGE Analysis.
Processing directory:    [ C:/Program Files (x86)/EMC/NGTRiiAGE ]
03/10/2016 12:39:10   Checking for VNXe-series SPcollects.
03/10/2016 12:39:10   Checking for CX/VNX-series SPcollects.
ERROR: Cannot process directory.
The directory either contains no SPcollects or service data files, or contains files for more than one array or multiple files for one SP.  NGTRiiAGE requires that the directory contain either a single file or a matched pair (SPA and SPB) from the same array.  Metafiles that contain SPcollects or service data files are subject to the same rules.

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paschallp1
1 Copper

Re: NGTriiage 27.0.10 (DL61612) unable to run

Hi Arun,

we encountered a similar issue since the tool has not been updated and beyon the 90 days. What we did was remove the application entirely then perform a clean install again. This resolved it on  every system that we encountered issues with prior to the removal and clean install.  Best of luck

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