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duggivarun
1 Nickel

contract status

I see my site contract status as Customer quoted for some products and Terminated for some products. What does it mean ?

can someone please explain this ?  I am new to this storage field  I coud not understand what it mean

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3 Replies
AnkitMehta
4 Germanium

Re: contract status

Hi duggivarun,

Thank you for contacting me via PM. I appericiate your faith in my responses. However, it is advisable to open a discussion like did later as it will have exposure to wide range of contributors.

Coming back to your Query:

I am not from T & M Group so I will be able to share what I know which might be useful for you.

Customer Quoted generally may refer to that after a Service Contract is expired T & M Group has contacted the Company or responsible person with a revised quote for Service Support.

Terminated may refer to there are no active contract on those Products.

Moreover, I recommend referring :http://www.emc.com/support/emc-product-warranty-maintenance-use-rights.htm and if required, you may open a Live Chat for additional information.

Ankit

duggivarun
1 Nickel

Re: contract status

Ankit,

Thanks for your speedy reply. I could have open a live chat but doing so will raise an SR for my site which i dont want it to happen.

I was bit confused by the terms Terminated and Customer Quoted.

Terminated--- I assume that there will be a terminate status when we terminate a contract in the middle of the actual contract period. If that was not the case why it was mentioned as terminated but not expired ?

Customer Quoted -- If the customer was quoted with a revised contract then it must have customer quoted and eventually if the customer accepts the contract then the contract status must be active but not customer quoted. Is that correct ?

Please let me know if I am wrong.

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AnkitMehta
4 Germanium

Re: contract status

Hi duggivarun,

At this point of time, I would suggest contacting T & M Group will be the right choice here as they can explain the details with a reason why that particular product shows that description.

From what I know Terminated means it can be from either party.

Customer Quoted: means EMC Personnel has contacted the customer with a quote or a revised quote.

You are not opening a Support SR. You will be opening a Informational SR or a Live Chat. However,still you do not wish to do that. Contacting ASR or DSM for the site will be the wise choice.

Apologies, for not being much of a help as I used to belong to Technical Support where we dint use to get in to Contract Details much.

Ankit

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