Menno1
1 Nickel

support.emc.com...

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People,

I find the speed/performance of the support.emc.com a great improvement over Powerlink.

and I love the landing page, with "my products"... but...

If i want to lookup new Brocade Firmware, there's no list of latest/greatest... only a mixture or FW topics...

also, finding release notes for a code is a DRAMA...

what do you think?

or is it just me?

happy to hear from community people!

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RRR
5 Tungsten

Re: support.emc.com...

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No way. Powerlink was very good. Sometimes you needed to look inside several pull down menus, ok, but still a hell of a lot better than most websites of other vendors!!

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dynamox
6 Gallium

Re: support.emc.com...

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i agree, while the search has improved ..everything else has become a struggle. I used to know where to go on PowerLink to look for documents, release notes. Now i am at the mercy if this dynamic menu where i can't find jack. I gave up on that and try to search as much as possible.

RRR
5 Tungsten

Re: support.emc.com...

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Do a search on “release notes” and you should be able to find them: https://support.emc.com/search/?text=release%20notes&facetProductId=7868

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RRR
5 Tungsten

Re: support.emc.com...

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Dynamox, you are correct, as always but you’ve got to admit that the search is awesome!

Menno, you are right. I tried to find release notes on the latest Enginuity for V-MAX and it’s not easy.

Dynamox, we can bring this to the attention of the eservices team, can’t we?

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RRR
5 Tungsten

Re: support.emc.com...

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Menno,

EMC is working on this. URL forwardings are yet to be implemented. Don’t worry, there’s a huge list of these pages that need to be put on the new site, but thanks for mentioning this!

Furthermore, if you’re interested in storage performance, go and see my topic in the Ask the Expert area: https://community.emc.com/thread/148025

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dynamox
6 Gallium

Re: support.emc.com...

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i did bring it up here, not sure if you saw that discussion ..i think you were on vacation.

https://community.emc.com/thread/146268?start=0&tstart=0

Menno1
1 Nickel

Re: support.emc.com...

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Thanks Dynamox and RRR,

I will write down my findings in the other thread...

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Menno1
1 Nickel

Re: support.emc.com...

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Hmm, the other tread is locked/closed.

but i see your posts...

we all love the speed of the new site, but the documents section is still very bad...

again a brocade example (but same for Vmax code)

versions are mixed, not easy to find Release Notes, maybe I was to familliar with Powerlink... ;-)

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dynamox
6 Gallium

Re: support.emc.com...

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I was very familiar with PowerLink as well but I would expect improvement from the new site, for me it’s regressed.

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AnkitMehta
3 Cadmium

Re: support.emc.com...

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Ask the Expert Session about New Online Support with EMC Support Session was concluded and thread is locked as scheduled.

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