kkopin
1 Nickel

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

I am NOT currently having the previous issue, BECAUSE of 9.1.5. Asking me to roll back would also bring back my previous issue, which (if I wasn't clear enough before) makes the Array functionally useless. I am currently running normally, except for this mysterious new firmware issue that I have no idea how to deal with or mitigate. I'm trying not to drop this issue on my Juniors, but I'm leaving for my vacation next week.

Can you at least confirm that when a solution is ready, that it will just involve a new firmware update? If that is the case, I know they can handle that no problem, but if it's going to involve a rebuild or some other kind of hot shenanigans it'll have to wait until I get back (which leaves us in this unspecified critical state for much longer than I'd prefer).

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

Hello,

 Yes, the information I have is that a new firmware release is being created.  When posted it will only require a normal firmware upgrade process to implement.

 Regards,

Don

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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KSR Admin
1 Copper

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

Can we get more information on the potential cause of the issue?  Is it happening after a certain period of uptime, during a snapshot, during a specific proccess?  Anything you can provide will help us know how much we are risking.  If Dell doesn't know what is causing it, just say that.

I do not have the luxury of doing this downgrade without scheduling downtime.  These units are the shared storage for a Hyper-V cluster, which from previous experience does not like controller failovers.  It doesn't cause a failure of the cluster but it does wreak havoc as the cluster nodes think there is a storage issue and begins failing roles around.

So I have no choice to wait until this weekend at the earliest to perform this work.  All the while I get to wonder if at any moment I lose my entire production environment.

Highlighted
kkopin
1 Nickel

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

So, three weeks later - is there ANY new information about the firmware update? I am becoming more and more nervous about my situation and as time moves on and NO new information is released its becoming harder and harder to justify a wait-and-see posture on this.

QueBall
1 Nickel

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

 

Likely a bug so embarrassing and stupid they refuse to say as it would endanger future sales if the truth were told.

 

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Eric_Haskett
1 Nickel

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

Are there any updates on this?  Knowing what might cause it would be helpful also any ETA on a fixed version?

Thanks!
Eric

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Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

Hello Eric,

 There's no new information to share with you on the cause. 

The updated firmware is expected to be available in the next 30-60 days. 

It's going through the full QA process so that date could change.

 All customers running 9.1.5 or 8.1.14 need to downgrade ASAP to prevent the problem.

 Regards,

Don

 

 

 

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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Mtexter
2 Iron

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

We recently acquired one of these affected units, is there any way for a non-dell maintenance customer to get these seemingly crucial firmware versions? 

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Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14 have been released

Hello,

 There's no way to get them continually without getting those units back under contract.  Given this situation you can try to open a one time service request for a fee.  They may be able to get you the earlier firmware release so you can downgrade it. 

 Regards,

Don

 

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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dwilliam62
3 Zinc

Re: Dell PS Series Equallogic firmware v9.1.5 and v8.1.14

Hello,

 For those following this, v9.1.6 has been released.  

 Note: This version will not allow downgrading back to 9.1.5 (or earlier).

 Key fixes gone into this release are:

·         A PS6610 array panicked during a controller failover due to an internal transitory state of the spare drive when spun up.

·         After a CMC reset, if the firmware detected that the CPU temperature on a PSM4110 reached or exceeded 95C, the array shut down after 50 seconds. The timer was increased from 50 seconds to 3.75 minutes. This increase allows the PSM4110 to communicate its fan request information to the M1000e and expect the thermal response effect.

·         Initiators might erroneously fail to log into a single volume with Local reset initiated due to network errors

·         Support for SSLv2 on PS arrays have been disabled

 

§  Garbage collector tracker flags were corrected to fix an issue with page consumption post SCSI unmap processing, which may have accumulated over time inducing performance penalty.

§  Cross-platform replication snapshots were deleted even if the volume had an on-going replication scheduled or online activated DR snapshots.

§  A cross-platform replication process hung because persistent connections were being logged out and logged in numerous times.

§  Under rare circumstances, a PS6610 or PS6210 array might have panicked if snapshot compression was enabled.

 

To learn more about Dell PS Series, visit the EqualLogic PS Series Product Page, or watch the Dell Storage PS Series for Simplified Storage Management video.

 

Regards,

Don

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