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Disk firmwire out of date
Hello
This morning from Dell EQL SAN headquarters I am seeing something like this on multiple drives and on multiple chasis. No udpates done recently. Any idea why we are seeing this?
Thanks
Paras.
Critical 3.7 07/17/2018 18:17 1 d 21 hr 34 m. Active Critical: Disk firmware on drive 0 for member saneq2 is out of date, please contact your support provider. Important disk support information: Model Number-LB406M , Firmware Revision-E338, and Serial Number-40569332
jordanl17
25 Posts
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July 19th, 2018 17:00
I'm getting the exact same thing, started a few days ago. What's strange is the firmware update java tool won't let me update the drives firmware, it says Up-to-date. ??!! I'm excited to see a response.
dwilliam62
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July 23rd, 2018 11:00
Hello,
There's a new drive firmware update kit either on the website or very soon will be. That I suspect will resolve the error.
Regards,
Don
jordanl17
25 Posts
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July 23rd, 2018 11:00
Ok, cool. I see ver 12 from only a few days ago. Also, what's strange is that the upgrade tool thinks the drive firmware is up to date. So it won't let me attempt to update.
dwilliam62
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July 23rd, 2018 15:00
Hello,
A new upgrade tool will be released but in the mean time you can install the updated drive firmware kit manually to get rid of the alerts.
Regards,
Don
jordanl17
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July 23rd, 2018 16:00
Ok thanks for the info. I've only recently used the upgrade tool for the first time. It downloaded from the Equallogic's web interface. How will I get the updated updater?
dwilliam62
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July 24th, 2018 08:00
Hello,
It will be posted to the website. Typically 2-4 weeks after a release.
Updating drive firmware manually is also quite easy and fast.
Regards,
Don
pradhanparas389
74 Posts
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July 27th, 2018 08:00
Updated the drives firmware from eqlsupport.com and the critical warning is gone.
Thanks
Paras
jordanl17
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July 27th, 2018 10:00
I guess I can manually update. I'm trying to use the java based updater and it has a green check for the drives firmware version, so it won't let me update.
dwilliam62
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July 27th, 2018 14:00
Hello,
Since it's a Standalone app, it has to be updated for every release of EQL and Drive firmware.
manual update is very simple. Transfer the kit to the array. At CLI. Type 'update' Follow the prompts.
It will check to see if any updates are needed, if not it will exit and delete the file.
Regards,
Don