trnc
3 Argentum

Drive not approved for array

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We have a PS5000e that went out of warranty a couple of years ago, and I've set it up to host scratch volumes for our terminal servers. One of the drives failed, so we replaced with the same Hitachi model taht we bought from another vendor because it was no longer available from Dell. Now we're getting the "One or more drives in array are not approved" message.

 We should be able to return the drive if we have to, and I guess I would need to contact Dell to find out what kind of replacement drive we can order. The drive appears to be healthy, but it's a hot spare. Can I expect it to work properly, or am I out of luck here?

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Correct, Dell purchases the drive with a custom firmware image.  That info is what the firmware is looking for.   An EOM drive does not have that so it's rejected.

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Hello Trnc,

Since the PS5000 is end-of-life, Dell won't be able to sell you new drives.   The firmware on the EQL drives is custom, so only drives with that firmware will work.

Since the drive is not approved it won't be used by the array in the event of a failure.

Regards,

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#IWork4Dell
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trnc
3 Argentum

RE: Drive not approved for array

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Wow! OK, I understand, but let me ask this - one of the things stressed by Dell reps at demos for EQ and Compellent is that there are a lot of EQs out there that keep on truckin' years after support ends (which may be different than EOL). Does that mean those users have just been lucky enough to not have drives die, or are there other options for keeping the unit alive?

I realize you are a Dell employee. We have a PS6000 in production and support has been great, and we're budgeting for our next PS, but it's a shame to think the 5000 may become a doorstop soon.

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theflash1932
7 Thorium

RE: Drive not approved for array

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You can shop the Internet for valid drives:

www.amazon.com/.../B00GT22UNI

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Re: 5000.  Sorry but from Dell there are no other options to keep it going.  

As has been pointed out already, there are places selling used EQL parts like drives and controllers, etc.

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trnc
3 Argentum

RE: Drive not approved for array

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OK, but that's what I thought I was doing. The 5000 has several Hitachi HUA722050CLA330 drives, so I ordered one of those. But I guess what you're saying is that any drive I buy needs to have been built specifically for use in an EQ?

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Correct, Dell purchases the drive with a custom firmware image.  That info is what the firmware is looking for.   An EOM drive does not have that so it's rejected.

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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trnc
3 Argentum

RE: Drive not approved for array

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Argh. OK, thanks to all for the responses.

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Sorry didn't have better answer for you

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#IWork4Dell
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trnc
3 Argentum

RE: Drive not approved for array

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No worries. Your answers always have the major benefit of being accurate, so that's really the most important thing. Also, as I look around, I see that there are some drives out there for us.

Thanks again.

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