DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Thank you.  I'm glad I can help out.

Social Media and Community Professional
#IWork4Dell
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LM_FE
2 Bronze

RE: Drive not approved for array

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Hi there! Is this also the case with the PS6000 product family?

I recieved the same message when replacing two 1TB Dell Equallogic drive with two 2TB Seagate.

The drives display as spares on the equallogic GUI, but with no indicator lights, and do not come online when an aditional drive fails/or is removed.

Thanks

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Hello,

Yes it's also true for PS 6xxx series arrays too

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#IWork4Dell
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tt.khan.richard
Not applicable

RE: Drive not approved for array

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Is there a way to flash the OEM drive with the Dell Equallogic Custom Firmware Image?

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Hello, 

 No there is not a way to do that. 

  Regards, 

Don

Social Media and Community Professional
#IWork4Dell
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harlan stanley
2 Bronze

RE: Drive not approved for array

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We have this same issue, we have many PS6510, PS6000, PS6010, I have purchased the same model drive and will swap the disk drive's motherboard to attempt at using a new disk hardware with the dell's motherboard. I'll try to reply back next week after we get this completed. We enjoy the Equallogic line, And I do recall equallogic sales quoting that they don't leave their hardware behind. I'd imagine many government offices will try and make their EQL gear work for many, many years past the expiration date.

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DELL-Donald Wi
DellEMC

RE: Drive not approved for array

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Hello, 

 Good luck with that.  Though that will void the warranty on your new drive.  I would think getting drives from a 3rd party maintainer would be better.   I'll also be a little surprised if that works. 

 Given the importance of Gov't data and uptime requirements,  I would think the opposite and they'd only want HW with support contracts.   Along with staying current on firmware. 

 Regards, 

Don 

 

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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Jcharlery
2 Bronze

RE: Drive not approved for array

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So?

Did you get through ? I have the same issue.

Dell gave me a reference to buy by a marchand the corresponding drive for a PS6100, and we have same issue "disk not approved".

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Jcharlery
2 Bronze

RE: Drive not approved for array

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I tried it and didn't work for me. same error "not approved"

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trnc
3 Argentum

RE: Drive not approved for array

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We kept one of our out of warranty EQs for several years and had no trouble finding compatible drives with the approved Dell firmware on ebay. Just make sure they are explicitly marked as coming from an EQ.

Like Donald said, if it isn't Dell approved, forget it.

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