14 Posts
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10702
EqualLogic PS4210 battery end of life.
Hi, All
My EqualLogic PS4210 has both controller show battery end of life.
When i replaced slot 0 battery, the battery still show end of life.
Any one can help? Many thanks!
14 Posts
0
10702
Hi, All
My EqualLogic PS4210 has both controller show battery end of life.
When i replaced slot 0 battery, the battery still show end of life.
Any one can help? Many thanks!
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dwilliam62
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January 22nd, 2021 18:00
Hello,
There is no command. Once the new battery is installed it should reset itself. Doesn't sound like a new battery is my guess.
You can get standard support for 7 years after ship date or Post Standard Support for 12 years. Both now include firmware updates for array and drives.
Just something to consider.
Regards,
Don
dwilliam62
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January 22nd, 2021 06:00
Hello,
I can't read the date codes on these batteries. Where did you get the replacement unit? I suspect this array is not under contract?
Regards,
Don
Jay_Luk
14 Posts
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January 22nd, 2021 18:00
Don,
Thanks for the reply.
Yes, Out of warranty, and the battery buy from third party.
I check the battery replacement only remove the secondary control module and replace the battery, after that, reinsert the control module.
the replacement step is right? after the replacement need to active the slot 0 for battery relearn? have command to manually relearn the battery?
Jay_Luk
14 Posts
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January 22nd, 2021 18:00
I checked the POW (Parts only Warranty) has expired, so I want to replace the battery myself, anyway, I try to buy a new battery again.
dwilliam62
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January 24th, 2021 06:00
Hello,
OK, good luck.
Regards,
Don
Origin3k
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January 25th, 2021 00:00
We bought 2 batteries directly from Dell two time in the last year for different EQLs which runs out of support.
Regards,
Joerg
Jay_Luk
14 Posts
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February 1st, 2021 19:00
dwilliam62
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February 2nd, 2021 04:00
Hello,
That's great! Glad you got that resolved.
Regards,
Don
bfreedlander
6 Posts
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February 18th, 2021 06:00
Where did you get the batteries from? I have tried 3 different companies and all 3 sent me batteries that would not get rid of the 90% depleted? All 3 took them back.
tapelibraryfixer
427 Posts
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February 18th, 2021 08:00
Its not as simple as just replacing the super caps, the board has dates on them.
im sure alot of the batteries people are buying havent had the dates changed after the supercap was.
They have a 5 year limit.
dwilliam62
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February 18th, 2021 11:00
Hello,
On the 4210/6210/6610 models, the cache battery is not using capacitors. It's a rechargeable battery that has an interface board. When the battery life gets near, at 90% the battery is flagged as needing to be replaced.
The entire battery sub assembly must be replaced.
Regards,
Don
tapelibraryfixer
427 Posts
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February 19th, 2021 01:00
correct, but im sure the board is programmed when to say they are going to fail, 3 months before 5 years from when it was manufactured/refurbished.
unless the cells do have a fault before that date.
dwilliam62
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February 22nd, 2021 07:00
Hello,
No, I don't believe that is the case at all. Since if it sat on the shelf for a year you would only automatically only have four years of battery life. Many parameters of the batteries are tracked including the number of times they are refreshed or cycled.
Regards,
Don
Jay_Luk
14 Posts
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March 18th, 2021 07:00
batteries from taobao china, i request test report and capture before shipping.
jordanl17
25 Posts
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March 24th, 2021 05:00
I can confirm that EXACTLY 3 months after I got the first end of life warning I got the depleted warning. and yes, all 3rd party batteries I found were NOT good. fake from china; bad. I ended up calling Dell and buying straight from Dell (should have done that in the first place!)