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2 Bronze

Equallogic ps6000

storage array still in initializing state for a day

quick response advantages

Solution (1)

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4 Beryllium

A non Dell EqualLogic labeld drive will not work in your PS6000. Story ended.

They use a whitelist of own certificated drives and all others are not recognized by the array and marked as unknown. For older EQLs this was different.

Regards,
Joerg

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Replies (28)
Anonymous
Not applicable

Hello, 

 That means that something in the boot up process failed. 

 Regards,

Don

2 Bronze
2 Bronze

so then what steps do i follow to trouble shoot.

pls suggest in quick,my company services has stoppe and it create challenge

Anonymous
Not applicable

Hello, 

 Do you have a support contract?  You need to open a support case. You need to connect to the serial port of the active controller so that support personnel can assist you. 

 If you don't have a contract, you can open an out-of-warranty case and they maybe able to assist you. 

 1 (800) 624-9897

 Regards,

Don

2 Bronze
2 Bronze

tnxs.how do i create out-of-warranty support case.

pls, send the link

Anonymous
Not applicable

Hello, 

By calling the number, then give them the service tag #, and tell them you do not have an active contract for this unit. 

 You can also create a case with "TechDirect" but that will likely take longer than calling support line.

https://techdirect.dell.com/portal/Login.aspx

 Regards,

Don

Anonymous
Not applicable

Hello, 

 In the meantime, if you still have access to the CLI, please run support exec raidtool

 And send me the output.  You can at least check that the RAIDsets are healthy. 

 Regards,

Don 

2 Bronze
2 Bronze

tnxs 

RAID LUN 0 Degraded.
  07 Drives (0,6,f,f,3,5,7)
  RAID 6 (64KB sectPerSU)
  Capacity 4,800,966,492,160 bytes
Available Drives List: 2
Unavailable Drives:
on the console i get this message

[eqllogger] error reading in-memory Q, unexpected error Cannot allocate memory

Anonymous
Not applicable

Hello, 

 That error means that the eqllogger service can't write the logs to the RAIDset.   Which typically means it's faulted, not degraded.  

  Please run:  

support exec "uname -a"  

member select MEMBERNAME show disks 

Don 

2 Bronze
2 Bronze

tnxs

i got ths message after member select MEMBERNAME show disks

The storage array is still initializing. Limited commands will be available until the initialization is complete. Please try again later.

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