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3 Silver

Members and volumes are of lines

Hi after restarting my array disk i got all my members offline and volumes too ! 
my device is PS4000
This is the error displayed :
"""logger daemon is losing messages because offline disks are generating more events than the daemon can handle""

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4 Tellurium

Hello, 

 That means there is an issue with the RAIDset.  It did not come back online and there is no disk space to hold the error messages.  The error messages eventually consume the buffer in RAM and you get this error. 

 Do you have a backup of this data?   You can try to open a time and material support case.  They maybe able to assist you getting the RAIDset back online. 

 Regards, 

Don 

 

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3 Silver

no unfourtunally idon't have backup of this data !
How can i open a time and material support case ?

 
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3 Silver

the volumes are unvailable !
the PS4000 can't ping to my initiator but the initiator can ping to Ps4000

 

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4 Tellurium

Hello, 

 It depends on where in the world you are.  Not all regions support T&M for EQL arrays.  But you call Dell Technical Support with the Service Tag number. 

 Re: Ping, etc..  That is expected.  The array has not booted up to enable those features.  Only a serial connection to the active controller will function at this point. 

 Regards, 

Don 

 

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4 Tellurium

Hello, 

 Did you try to open a support case? 

Don 

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