Marcymarc24
1 Copper

Multiple Disk Failures Reported on Console

Hi,

 

We are running an older version of firmware on a PS4100.  We had had a disk failure but sometime after the rebuild completed we've seen 4-6 disks marked as failed in the console.  This has happened twice on two different systems.  Is this a known issue?  We have firmware 5.1.1 installed currently.

 

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Re: Multiple Disk Failures Reported on Console

Hello,

 That is very old firmware.  Newer firmware is far better a predicting and handling drive failures.  When was the last time you updated the firmware on the drives themselves? 

 If this array is still under contract I would suggest you open a support case to have them review the current configuration and heath.  Then upgrading to a more current firmware version would be next step.

 Regards,

Don

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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Marcymarc24
1 Copper

Re: Multiple Disk Failures Reported on Console

Thanks, we know its old firmware, the customer refuses to update for whatever reason.  Maybe they'll change their minds now.  I was just wondering if it was a known issue from v5.1.1.

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Re: Multiple Disk Failures Reported on Console

Hello,

 Is there specifically a known issue with that firmware that would cause that?   No, not that I am aware of.

 Regards,

Don

 

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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