PS4000 dont connect to GUI after Firmware update

Hi all, After update the firmware (from 8.1.1 to 8.1.15) the PS4000 lost comm whit the GUI and the IP configured stop ping! apparently is working and only missed the communication with the gui. I dont see this problem on the procedure! What i need to do to fix this? Thanks!!

Responses(3)

D

dwilliam62

1 Rookie

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1.5K Posts

1

March 15th, 2019 17:00

Hello,

Is this a duplicate of this thread?

https://www.dell.com/community/EqualLogic/Connection-Lost-while-upgrading-PS-firmware/m-p/7260520#M13618

If not some common answers are there.

Is getting to GUI only issue? Are you servers still connecting to it?

Regards,

Don

RT

Ricardo Teixeira P

2 Posts

0

March 18th, 2019 19:00

After reading several topics I verified that the customer did not have the management cable on the second controller. So the loss of communication after reboot. Thanks for the reply and a great week everyone!

D

dwilliam62

1 Rookie

•

1.5K Posts

0

March 18th, 2019 21:00

Hello,

That is great news! Glad it was a simple fix. Thank you for letting us know.

Are they planning on continuing to upgrade the firmware? Hopefully, yes as the 8.x family is no longer being developed. All EQL customers should be running 10.0.x. Latest is 10.0.2.

Regards,

Don

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