Is this a duplicate of this thread?
If not some common answers are there.
Is getting to GUI only issue? Are you servers still connecting to it?
That is great news! Glad it was a simple fix. Thank you for letting us know.
Are they planning on continuing to upgrade the firmware? Hopefully, yes as the 8.x family is no longer being developed. All EQL customers should be running 10.0.x. Latest is 10.0.2.