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vPhilBalderos
1 Nickel

PS6100E Member offline but data stores are still accessable

Hello,

 

Our Equalogic PS6100E is showing offline and so are the volumes. The strange thing is nothing is showing down in VMware and I can still see / browse datastores and log into VMs (perhaps because resident in memory?). Is it a RAID issue? Is it a simple reboot. I would hate to reboot and lose everything.

 Dell support was unable to help since its out of warranty and could not provide pay per incident assistance Smiley Sad 

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dwilliam62
3 Zinc

Re: PS6100E Member offline but data stores are still accessa

Hello, 

 Where are you seeing the array as offline?  In the EQL WebGUI? 

 I would suggest using the Group CLI instead.  Login as grpadmin using SSH. 

 Then run: 

  GrpName>show member 

   This will list the members and their names.  It will also show their status

show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)

 In this case the MEMBERNAME is PS6210E. 

Then run: 

GrpName>member select MEMBERNAME show 

 That will show more information about that member. 

 Regards, 

Don

  

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vPhilBalderos
1 Nickel

Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 Where are you seeing the array as offline?  In the EQL WebGUI? 

 I would suggest using the Group CLI instead.  Login as grpadmin using SSH. 

 Then run: 

  GrpName>show member 

   This will list the members and their names.  It will also show their status

show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)

 In this case the MEMBERNAME is PS6210E. 

Then run: 

GrpName>member select MEMBERNAME show 

 That will show more information about that member. 

 Regards, 

Don

  


Thanks Don,

 

I am able to connect to group mangager GUI and interface. I just shutdown the VMs and hosts. Should I restart the SAN from GUI or shut it down and wait a while then power back up.

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dwilliam62
3 Zinc

Re: PS6100E Member offline but data stores are still accessa

Can you run the commands first before attempting that? 

It's very rare that you need to reboot EQL arrays.  

BTW, did Dell say why they could not provide you with support on a cost basis? 

Don 

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vPhilBalderos
1 Nickel

Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Can you run the commands first before attempting that? 

It's very rare that you need to reboot EQL arrays.  

BTW, did Dell say why they could not provide you with support on a cost basis? 

Don 


Ok, I'll run the commands first. But the command line is only showing # now after logging in. 

Dell said becase out of warrenty and there was no option to pay per incident.

lkogin.pngMember offline 1.pngMember offline 2.png

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dwilliam62
3 Zinc

Re: PS6100E Member offline but data stores are still accessa

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 

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vPhilBalderos
1 Nickel

Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 


Shoot! I did login with root. Everytime I start a new session in putty it keeps taking me to the # not sure how to logoff

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vPhilBalderos
1 Nickel

Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 


Neverming I typed exit and was able to get out Smiley Happy 

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vPhilBalderos
1 Nickel

Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 


Here are the "show member" results

 

show member.png

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dwilliam62
3 Zinc

Re: PS6100E Member offline but data stores are still accessa

The reason is it's going to root is because either the default in Putty or in that putty profile you are using for the array has "root" populated in the username field.  

Don 

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