Re: PS6100E Member offline but data stores are still accessa

vPhilBalderos · ‎01-08-2019

Hello,

Our Equalogic PS6100E is showing offline and so are the volumes. The strange thing is nothing is showing down in VMware and I can still see / browse datastores and log into VMs (perhaps because resident in memory?). Is it a RAID issue? Is it a simple reboot. I would hate to reboot and lose everything.

Dell support was unable to help since its out of warranty and could not provide pay per incident assistance 😞

dwilliam62 · ‎01-08-2019

Hello,

Where are you seeing the array as offline? In the EQL WebGUI?

I would suggest using the Group CLI instead. Login as grpadmin using SSH.

Then run:

GrpName>show member

This will list the members and their names. It will also show their status

show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)

In this case the MEMBERNAME is PS6210E.

Then run:

GrpName>member select MEMBERNAME show

That will show more information about that member.

Regards,

Don

vPhilBalderos · ‎01-08-2019

@dwilliam62 wrote:
Hello,
Where are you seeing the array as offline? In the EQL WebGUI?
I would suggest using the Group CLI instead. Login as grpadmin using SSH.
Then run:
GrpName>show member
This will list the members and their names. It will also show their status
show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)
In this case the MEMBERNAME is PS6210E.
Then run:
GrpName>member select MEMBERNAME show
That will show more information about that member.
Regards,
Don

Thanks Don,

I am able to connect to group mangager GUI and interface. I just shutdown the VMs and hosts. Should I restart the SAN from GUI or shut it down and wait a while then power back up.

dwilliam62 · ‎01-08-2019

Can you run the commands first before attempting that?

It's very rare that you need to reboot EQL arrays.

BTW, did Dell say why they could not provide you with support on a cost basis?

Don

vPhilBalderos · ‎01-08-2019

@dwilliam62 wrote:
Can you run the commands first before attempting that?
It's very rare that you need to reboot EQL arrays.
BTW, did Dell say why they could not provide you with support on a cost basis?
Don

Ok, I'll run the commands first. But the command line is only showing # now after logging in.

Dell said becase out of warrenty and there was no option to pay per incident.

dwilliam62 · ‎01-08-2019

Hello,

You logged in a root, not user grpadmin. Logout and try again

Re: Support. There is a pay-per-incident support available for EQL arrays. They may not be aware of it.

Regards,

Don

vPhilBalderos · ‎01-08-2019

@dwilliam62 wrote:
Hello,
You logged in a root, not user grpadmin. Logout and try again
Re: Support. There is a pay-per-incident support available for EQL arrays. They may not be aware of it.
Regards,
Don

Shoot! I did login with root. Everytime I start a new session in putty it keeps taking me to the # not sure how to logoff

vPhilBalderos · ‎01-08-2019

@dwilliam62 wrote:
Hello,
You logged in a root, not user grpadmin. Logout and try again
Re: Support. There is a pay-per-incident support available for EQL arrays. They may not be aware of it.
Regards,
Don

Neverming I typed exit and was able to get out 🙂

dwilliam62 · ‎01-08-2019

The reason is it's going to root is because either the default in Putty or in that putty profile you are using for the array has "root" populated in the username field.

Don

vPhilBalderos · ‎01-08-2019

@dwilliam62 wrote:
The reason is it's going to root is because either the default in Putty or in that putty profile you are using for the array has "root" populated in the username field.
Don

PS6100E Member offline but data stores are still accessable