PS6100E Member offline but data stores are still accessa

[vPhilBalderos]

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@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 

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Here are the "show member" results

[dwilliam62]

Hello, 

Would you please post them as text?   The graphic images aren't showing up. Just a place holder for them. 

 Thank you. 

Don 

[vPhilBalderos]

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@dwilliam62 wrote:

Hello, 

Would you please post them as text?   The graphic images aren't showing up. Just a place holder for them. 

 Thank you. 

Don 

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CZ59GRP01> 464187:132:netmgtd: 8-Jan-2019 21:23:18.310132:rcc_util.c:1024:INFO:: 25.2.9:CLI: Login to account grpadmin succeeded, using local authentication. Use r privilege is group-admin.

CZ59GRP01> show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
CZ59GRP01- offline 0 0MB 0MB 0
01
CZ59GRP01> member select MEMBERNAME show
% Error - Member MEMBERNAME does not exist.
CZ59GRP01> member select CZ59GRP01 show
% Error - Member CZ59GRP01 does not exist.
CZ59GRP01>

[dwilliam62]

Hello, 

Thank you. 

 The second command is: 

  member select CZ59GRP01-01 show 

  This will provide more info on why it might be offline. 

 Don 

[vPhilBalderos]

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@dwilliam62 wrote:

Hello, 

Thank you. 

 The second command is: 

  member select CZ59GRP01-01 show 

  This will provide more info on why it might be offline. 

 Don 

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I had a typo in the name. This is all that commands shows.

CZ59GRP01> member select CZ59GRP01-01 show
% Error - This member is currently offline and cannot be managed.
CZ59GRP01>

[dwilliam62]

Thanks. 

 Try these: 

  support exec "uname -a" 

  support exec "raidtool" 

Don 

[vPhilBalderos]

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@dwilliam62 wrote:

Thanks. 

 Try these: 

  support exec "uname -a" 

  support exec "raidtool" 

Don 

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I keep posting and now its being removed as spam emoticon.Crying.title

[vPhilBalderos]

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@dwilliam62 wrote:

Thanks. 

 Try these: 

  support exec "uname -a" 

  support exec "raidtool" 

Don 

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Any other way I can get he reaout to you? Should I post a screen shot? 

[dwilliam62]

Hello, 

 If you could just copy/paste the text that would be great. 

 The screenshots don't seem to be allowed or they show up much later. 

 Regards, 

Don 

[jmarino123]

I am experiencing the same thing with a PS6000 and was wondering if you were able to get resolution to this issue.