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PS6100E Member offline but data stores are still accessable

Hello,

 

Our Equalogic PS6100E is showing offline and so are the volumes. The strange thing is nothing is showing down in VMware and I can still see / browse datastores and log into VMs (perhaps because resident in memory?). Is it a RAID issue? Is it a simple reboot. I would hate to reboot and lose everything.

 Dell support was unable to help since its out of warranty and could not provide pay per incident assistance 😞 

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Re: PS6100E Member offline but data stores are still accessa

Hello, 

 Where are you seeing the array as offline?  In the EQL WebGUI? 

 I would suggest using the Group CLI instead.  Login as grpadmin using SSH. 

 Then run: 

  GrpName>show member 

   This will list the members and their names.  It will also show their status

show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)

 In this case the MEMBERNAME is PS6210E. 

Then run: 

GrpName>member select MEMBERNAME show 

 That will show more information about that member. 

 Regards, 

Don

  

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 Where are you seeing the array as offline?  In the EQL WebGUI? 

 I would suggest using the Group CLI instead.  Login as grpadmin using SSH. 

 Then run: 

  GrpName>show member 

   This will list the members and their names.  It will also show their status

show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
PS6210E online V10.0.1 (R 24 33.74TB 33.01TB 162
457114)

 In this case the MEMBERNAME is PS6210E. 

Then run: 

GrpName>member select MEMBERNAME show 

 That will show more information about that member. 

 Regards, 

Don

  


Thanks Don,

 

I am able to connect to group mangager GUI and interface. I just shutdown the VMs and hosts. Should I restart the SAN from GUI or shut it down and wait a while then power back up.

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Re: PS6100E Member offline but data stores are still accessa

Can you run the commands first before attempting that? 

It's very rare that you need to reboot EQL arrays.  

BTW, did Dell say why they could not provide you with support on a cost basis? 

Don 

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Can you run the commands first before attempting that? 

It's very rare that you need to reboot EQL arrays.  

BTW, did Dell say why they could not provide you with support on a cost basis? 

Don 


Ok, I'll run the commands first. But the command line is only showing # now after logging in. 

Dell said becase out of warrenty and there was no option to pay per incident.

lkogin.pngMember offline 1.pngMember offline 2.png

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Re: PS6100E Member offline but data stores are still accessa

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 


Shoot! I did login with root. Everytime I start a new session in putty it keeps taking me to the # not sure how to logoff

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 


Neverming I typed exit and was able to get out 🙂 

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Re: PS6100E Member offline but data stores are still accessa

The reason is it's going to root is because either the default in Putty or in that putty profile you are using for the array has "root" populated in the username field.  

Don 

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

The reason is it's going to root is because either the default in Putty or in that putty profile you are using for the array has "root" populated in the username field.  

Don 


MEMBERNAME SELECT.png

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

 You logged in a root, not user grpadmin.  Logout and try again 

Re: Support.  There is a pay-per-incident support available for EQL arrays.  They may not be aware of it. 

 Regards, 

Don 


Here are the "show member" results

 

show member.png

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Re: PS6100E Member offline but data stores are still accessa

Hello, 

Would you please post them as text?   The graphic images aren't showing up. Just a place holder for them. 

 Thank you. 

Don 

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

Would you please post them as text?   The graphic images aren't showing up. Just a place holder for them. 

 Thank you. 

Don 


CZ59GRP01> 464187:132:netmgtd: 8-Jan-2019 21:23:18.310132:rcc_util.c:1024:INFO:: 25.2.9:CLI: Login to account grpadmin succeeded, using local authentication. Use r privilege is group-admin.

CZ59GRP01> show member
Name Status Version Disks Capacity FreeSpace Connections
---------- ------- ---------- ----- ---------- ---------- -----------
CZ59GRP01- offline 0 0MB 0MB 0
01
CZ59GRP01> member select MEMBERNAME show
% Error - Member MEMBERNAME does not exist.
CZ59GRP01> member select CZ59GRP01 show
% Error - Member CZ59GRP01 does not exist.
CZ59GRP01>

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Re: PS6100E Member offline but data stores are still accessa

Hello, 

Thank you. 

 The second command is: 

  member select CZ59GRP01-01 show 

  This will provide more info on why it might be offline. 

 Don 

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Hello, 

Thank you. 

 The second command is: 

  member select CZ59GRP01-01 show 

  This will provide more info on why it might be offline. 

 Don 


I had a typo in the name. This is all that commands shows.

 

CZ59GRP01> member select CZ59GRP01-01 show
% Error - This member is currently offline and cannot be managed.
CZ59GRP01>

 

 

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Re: PS6100E Member offline but data stores are still accessa

Thanks. 

 Try these: 

  support exec "uname -a" 

  support exec "raidtool" 

Don 

 

 

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Thanks. 

 Try these: 

  support exec "uname -a" 

  support exec "raidtool" 

Don 

 

 


I keep posting and now its being removed as spam emoticon.Crying.title

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Re: PS6100E Member offline but data stores are still accessa


@dwilliam62 wrote:

Thanks. 

 Try these: 

  support exec "uname -a" 

  support exec "raidtool" 

Don 

 

 


Any other way I can get he reaout to you? Should I post a screen shot? 

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Re: PS6100E Member offline but data stores are still accessa

Hello, 

 If you could just copy/paste the text that would be great. 

 The screenshots don't seem to be allowed or they show up much later. 

 Regards, 

Don 

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Re: PS6100E Member offline but data stores are still accessa

I am experiencing the same thing with a PS6000 and was wondering if you were able to get resolution to this issue.

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Re: PS6100E Member offline but data stores are still accessa

Hello,

 If you are in the US you can open a one-time support call for a free.

They can help determine what the problem is.   Commonly a faulted RAIDset

 What RAID level are you using and what firmware revision?

 Regards,

Don

 

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Re: PS6100E Member offline but data stores are still accessa


@jmarino123 wrote:

I am experiencing the same thing with a PS6000 and was wondering if you were able to get resolution to this issue.


 

Hello,

I ended up restarting the SAN via command line. I forgot to update my fix on Dell forum but here is the same issue I reported on spiceworks

https://community.spiceworks.com/topic/2185261-dell-equalogic-member-offline-but-data-stores-are-sti...

 

 

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