VSM 4.6 vCenter 6 VCSA SOAPFaultException

Hello, 

 These sorts of issues are difficult to triage in a forum setting.  

 One suggestion:   In vCenter you have to configure the Managed IP address of the vCenter Server.  It's under the vCenter Sever settings->Runtime Settings and the vCenter Server Name should be resolvable. 

 If you haven't already opened a Support case I would suggest you do. 

 Regards, 

Don 

Thanks for the hint.  I confirmed that the Runtime IP Settings were set before install.  I just unregistered vsm as the VASA provider, deleted the VSM appliance, and rebooted VCSA.  That worked without fail.  I then tried to reinstall, the appliance, re-register the VASA storage provider and no errors.  But the minute I access the VSM from the Web GUI I get the SOAPFaultException error.  I'm stumped.

VMWare spent two hours on the phone with me today.  Services appear t be working ok and they cannot see any obvious error logs.

I have a case open: 

This looks to me like some sort of UI coding bug.

So odd.  I just noticed that if I register my PS6100E, that does work.  I still get the SOAP error occasionally, but I can use VSM to view the array and datastores.  I have not tried to use it to create a datastore yet.

No I'm using the standard firmware.  All US English.  Also this error appears before the EQL is registered so this is something between VSM and vCenter.

Hello, 

 Any update since you added in the group?   Can you create Datastores, snapshots, etc? 

 re: SOAP error.  I understand that it occurred before you added the group.  Only the VCS and VSM communicate.  VCS doesn't ever connect to the group, only VSM does that.  So VCS returning an error to VSM would still be valid without having a group added yet. 

 Regards,

Don 

I have the exact same problem. I'm running VCSA 6 and VSM 4.6.0. Whenever I try to retrieve any informasjon from VSM I get "An unexpected error occurred: SOAPFaultException". I get the following in console.log:

2016-10-20 14:18:21,057 ERROR [org.jboss.ejb3.invocation] (http-0.0.0.0-0.0.0.0-443-2) JBAS014134: EJB Invocation failed on component VSMApplianceImpl for method public abstract com.equallogic.hitve.shared.rest.v4_0.data.VSMSummary com.equallogic.hitve.shared.rest.v4_0.api.VSMApplianceApi.getSummary(): com.equallogic.hitve.shared.exceptions.VSMException: javax.xml.ws.soap.SOAPFaultException: A general system error occurred:

See the pastebin for full stack.

This happed before and after I added the group, I can see informasion about my group, but I cannot create datastores, which fails with the same SOAPFaultException error.

Hello, 

 I would suggest you open a support case for this issue. 

 Regards,

Don 

Hello,   I would suggest you open a support case for this issue.   Regards, Don

I have resolved my issue. 

Looking at the stacktrace I saw:
at com.equallogic.hitve.server.rmi.HostHandler.getHbaIpAddresses(HostHandler.java:2674) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]

It turns out that my hosts iSCSI software adapter had a phantom vmkernel adapter and was failing. I disabled the adapter and removed everything under /etc/vmware/vmkiscsid on that host and restarted it. Now VMS is working perfectly.

Hello, 

Wow!  That's a new one on me.   Thank you very much for posting this. 

 Regards, 

Don