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Virtual Storage Manager - cannot register vCenter with VASA provider

Hello:

We recently updated our VSM appliance to 4.5.2 and noticed that within vCenter, the EqualLogic storage provider was no longer listed under 'Storage Providers' after the upgrade.  Attempts to register vCenter with the VASA provider have all failed.  Here is everything we have tried:

- Restart vCSA (Running 5.5.0, build 3721164)
- Unregistered and Re-registered Dell VSM from vCenter
- Tried new VASA credentials than what we would normally use (in case there was some weird caching or confusion with the normal ones)
- Register VASA.  Attempted multiple times.  Hangs at "Waiting 90 seconds for VMware vCenter to register with the VASA Provider..."  We left it for 72 hours at one point with no success.

Took a look at the 'setup.sh-xxxxxxxx.log' files on the appliance.  Looks like this (IP's edited):

SLF4J: Class path contains multiple SLF4J bindings.
SLF4J: Found binding in [jar:file:/usr/local/asmve/webapps/ROOT.war/WEB-INF/lib/slf4j-log4j12-1.6.0.jar!/org/slf4j/impl/StaticLoggerBinder.class]
SLF4J: Found binding in [jar:file:/usr/local/asmve/webapps/vasa1.war/WEB-INF/lib/slf4j-log4j12-1.6.6.jar!/org/slf4j/impl/StaticLoggerBinder.class]
SLF4J: See www.slf4j.org/codes.html for an explanation.
vCenter version: 5.5
VASA URL: https://10.x
Querying providers:
No providers found.
Registering provider: 10.x:8443/.../vasaService
Calling register provider task.....
error
Task failed with error: null
Calling register provider task.....
error
Task failed with error: null

The 'Calling register provider task....' error is repeated over and over, making the log file massive.  Ctrl-C must be issued in console to stop the registration attempts.

Any advice on how to make this work?

Thanks.

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3 Replies

RE: Virtual Storage Manager - cannot register vCenter with VASA provider

Hello, 

 For VSM issues, it's best to open a support case.  So they can look at the logs.  For upgrades sometimes the old VASA info is left behind in the vCenter server.  There's a procedure that can remove those old entries. 

Regards, 

Don 

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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Pelomannen
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RE: Virtual Storage Manager - cannot register vCenter with VASA provider

Hello,

How do I remove old entries?

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RE: Virtual Storage Manager - cannot register vCenter with VASA provider

Hello, 

Best if you open a case so they can help you do this.  Since you have to access the developer SDK options. 

 https://vcenter/mob   

Then look for a link that says "service content"    Then browse for entries that have "...equallogic.vsm"

 Regards, 

Don 

Social Media and Community Professional
#IWork4Dell
Get Support on Twitter - @dellcarespro

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