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Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade


We are in our second and final week of "Ask The Expert" event. I encourage everyone to actively participate and take advantage of this event.

Please feel free to reach out to us should you have any questions around "Best Practices - 7.x Installation and Upgrade".


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2 Bronze

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

Did you know...When applying a new CAF/LIC file to a system that is already licensed and activated please follow these steps to ensure success:

1.In Admin Console,  click on ‘Licensing / Security’ and then click ‘Server Activations’ link

2.Select/Highlight the server you wish to update

3.Click ‘Browse’ next to ‘Install Activation File’ and select the CAF file you wish to use

4.Wait until the screen finishes ‘loading’ and you should see the new ‘ServerID’ listed but the server serial # will still be the old one

5.Close the Admin Console

6.Go into Microsoft Services and Stop the IA Server service

7.Restart the IA Server Service

8.Log back into Admin Console

9.Go to ‘Licensing / Security’ and select ‘License Codes’

10.At the top under ‘Import License codes from a file’ point to the new license file you wish to apply

11.The new LIC codes will display on the screen – Press the ‘OK’ button at the bottom right of screen or else the codes will not be applied.

12.Log out of Admin – recycle the server service again (repeat 6, 7 and 8 in this list).

13.Go to ‘Licensing / Security’ and select ‘Server Activations’

14.Select Server ID you wish to activate and click the Activate Server button – follow on screen prompts to Activate Server

15.Optional & Purely Aesthetic - Go to ‘Licensing / Security’ and select ‘License Codes’ link and delete all codes listed as ‘BAD License Code’ – these are the old ones that no longer apply to new server
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1 Nickel

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

When upgrading to a new version of Captiva consider upgrading to the latest scanner and ISIS drivers for the scanners in your field.  A great resource to get started is  You will be less likely to run into issues with your scanners because EMC mostly QA's new Captiva builds using the latest scanner drivers.

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1 Nickel

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

Did you know that page count sharing has been enhanced in Captiva Capture 7.5 and now applies to both the server licenses and Advanced Recognition licenses. Classification and Extraction now share page count between different servers in a ScaleServer group.

Upgrade to Captiva Capture 7.5 and take advantage of page sharing with Advanced Recognition in a ScaleServer group!

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2 Bronze

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

Did you know...   

Captiva 7.x still ships with a host of sample processes!  All the samples are documented in the help file:

Captiva Designer > Scenarios and Samples > Using Samples

Captiva Designer is installed with a collection of sample XPP files, profiles, recognition projects, document types, queries, and other configuration files. Sample files are installed on your desktop in the following directory by default:

<drive>:\Program Files\InputAccel\Client\src\Sample Capture System

To make the samples available for use in Captiva Designer, you need to create a capture system with the Copy Samples option enabled as described in Adding a New Capture System. All samples are copied to the folder created specifically for that capture system:

<drive>:\Users\<User>\Documents\Captiva 7.0\<capture system name>\GlobalData\

Note: The subfolders included in the GlobalData folder are described in Understanding Capture System.

The copied samples are meant for demonstration purposes and are available for editing in Captiva Designer's embedded editors. For example, you can open a sample XPP file in CaptureFlow Designer and use it as a model for your own CaptureFlows. The example of creating a new CaptureFlow from a sample is described in Creating a Process Based on the BasicRescan Sample Process .

Sample files are installed with a collection of readme TXT files. The Readme First.txt file contains an introduction to samples and an overview of folders created for each capture system. Other TXT files contain descriptions of the provided sample processes located in the \GlobalData\XPP folder. The readme files are located in the following directory:

<drive>:\Users\<User>\Documents\Captiva 7.0\<capture system name>\Readme\

The provided samples are as follows:

  • AdvancedMultiDocCapture Process
  • AutoIndexing Process
  • BasicMultiDocCapture Process
  • BasicRescan Process
  • ExpenseCollate Process
  • ExpenseCollateAdvanced Process
  • FWTax1040 Process
  • WSInputRescan Process
  • WSOutputScan Process

Note: The AdvancedMultiDocCapture Process builds off of the instructions in the TXT file for BasicMultiDoc Capture.  Therefore it is recommended to become familiar with the contents of the BasicMultiDoc process instructions first.

2 Iron

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

To install InputAccel Servers into Microsoft Failover Clustering, please remember to follow below steps:

1. Set up the cluster environment according to Microsoft and InputAccel Server requirements.

2. Define the cluster resources.

3. Verify that both InputAccel Server cluster drives are accessible from the first cluster node.

4. Install InputAccel Server on the cluster nodes.

5. Register the InputAccel Server cluster resource DLLs with the cluster.

6. Move both cluster disks to the second node and install the InputAccel Server on the second

cluster node.

7. Complete the InputAccel Server cluster application configuration.

8. Complete additional configuration of server parameters in Captiva Administrator.

9. Activate and license the InputAccel Server in an Active/Active cluster.

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4 Germanium

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

can we customize the Captiva Web client?  is there any documentation related to that?  We are looking for integrating xCP with CWC.  Any thoughts on this?

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2 Bronze

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

Just to add some additional color to what Shaishiv has posted regarding setting up a cluster…

In my experience the easiest way to activate the cluster servers for an active/passive setup is as follows:

1. Install Cluster_CAF file on primary server. Obtain profile ID 1 from Admin. Apply LIC file on primary.

2. Force failover to secondary server and obtain profile ID2.

3. Submit both profile IDs to EMC Licensing to obtain both Activation codes.

4. Apply Activation code that maps to Primary on Primary.

5. Force failover to secondary and apply the other code there.

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1 Nickel

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

Hello Hari,

Thank you for your question. The Captiva Web Client cannot be embedded into an existing web application in the same way eScan’s ActiveX control was able to for example.  This is a HTML 5 based web application.  While unsupported, one could edit the CSS style - e.g. from webserver, locate the CSS class name and make changes like blue to red however chances are that any patches applied in the future will overwrite your modifications. 

As Captiva Capture Web Client requires an InputAccel Server, you can export data into a Documentum back end using the standard export module.

I suggest looking at the Captiva Capture help guide for version 7.5 for more information . You can find this via the “support by product” page on the support website:

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1 Nickel

Re: Ask the Expert: Best Practices – 7.x Installation and Upgrade

Did you know…

While Captiva 6.5 required scripting to do field validations, the best approach today is to leverage Captiva 7’s rule-centric
validation approach. 


Captiva 7’s Desktop and Extraction use a rule-centric approach to field validation which is quite different from the field-centric approach that IndexPlus, Validation, and earlier modules have used. The intent of this change was to reduce both the amount of scripting that is necessary to implement custom validation and the possibility for logic problems in tracking
field errors. To implement efficient validation logic, it is essential to understand the design and behavior of the rule-centric approach.  We highly recommend only using script where the rule-centric validations is not ideal to provide the desired function, such as modifying the content of a field.  For more information on this, please see our white paper located here: 

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