RobertoAraujo1
4 Tellurium

Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

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Welcome to this Ask the Expert discussion.  In this session we will be covering Captiva: Is your system healthy? What to look for to make sure your system is performing optimally? Among the many areas we’ll be discussing, our experts will answer your questions in regards to best practice sizing and tuning considerations centered around the “Captiva Capture 7.1 Performance Sizing and Tuning Guide”,  broken down into Client, Server, Database, Licensing, and Reporting performance recommendations.

Your Hosts:

profile-image-display.jspa?imageID=10308&size=350Paul Targosz is a Designated Support Engineer since 2007 for Captiva products (Inputaccel, Dispatcher, Formware, Inputaccel for Invoices). Subject Matter Expert, Coach, and Mentor for Captiva team. In the past, Paul, managed a team of support engineers, architect using .NET and Java, and senior development responsibilities.
profile-image-display.jspa?imageID=10387&size=350Jeff Pavlick is a Captiva Designated Support Engineer. He has experience with Captiva InputAccel, Dispatcher, eInput, InputAccel for Invoices, and Captiva Capture. Prior to Captiva he was in the semiconductor industry as an ASIC Design Support Engineer.
profile-image-display.jspa?imageID=10356&size=350David Ramsbottom is a Designated Support Engineer with 8 years of experience with Captiva products. David has delivered multiple training sessions on Dispatcher and its optimization, and acts as a mentor for this product. He has experience with Dispatcher, InputAccel, InputAccel for Invoices, CaptivaCaptures.
profile-image-display.jspa?imageID=10395&size=350Shaishiv Varshney is a is a Designated Support Engineer with 10 years of experience with Captiva products. He has experience with the Captiva suite (Inputaccel, Dispatcher, Formware, Inputaccel for Invoices).
profile-image-display.jspa?imageID=10346&size=350Abigail Rooney is a Subject Matter Expert on Captiva Support at EMC. Working with the Captiva software suite for the past 12 years in the EMEA region, Abigail starting out as a Technical Support Engineer for FormWare and gradually moving over to InputAccel and Captiva Capture to become a Level 2 support engineer. She provides assistance to Level 1 support representatives for complex issues and interfaces with the engineering team.

This Ask the Expert discussion will be June 23rd – July 7th (2 weeks duration)

Get ready by following this page to receive updates in your activity stream or through email.

Our experts are standing by to cover all this and much more during the 2 weeks duration of the event.  Join the conversation!

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35 Replies
Mabro1
4 Beryllium

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

This Ask the Expert discussion is now open for questions and comments. we look forward to a lively and interactive discussion on Captiva Health.

0 Kudos
ptargosz
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Please use this presentation to frame your questions.  Anything off topic may require you to open a service request with Support.

Captiva Is Your System Healthy.pdf

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ptargosz
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

To keep your system healthy run a row count on all tables in your database and identify the large tables.  Large is anything over a million rows.  If you find some make sure they are only reporting tables and that the tables are being purged through Captiva Administrator.

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SSV1
3 Argentum

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Yes. Also, if you have Audits enabled, expect the database to grow very quickly and overall InputAccel Server performance to degrade. Hence, it is very critical to schedule a periodic purge of the Audit Logs to avoid the InputAccel Database from growing too large too quickly.

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Anonymous
Not applicable

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

One key cause of performance issues is a slow disk system.  If it seems like a possible cause in your case, it's worth running the PixSafeTestApp utility, which you can obtain from Support, to check the speed of the disk - any returned value above 100 is slow, although a good disk generally returns less than 60.

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Anonymous
Not applicable

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

If your disk is found to be slow, bear in mind that RAID 5 is not recommended because of its slow performance, but RAID 10 is faster and equally fault tolerant. Also, bear in mind that using a NAS or any form of shared folder (UNC path) for the IAS root is not recommended for several reasons, one of which is poor performance, because the IA server makes heavy use of this folder and the throughput of an Ethernet connection is much less than that of a native disk controller.

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ptargosz
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Have you ever thought why isn’t my Captiva Server processing tasks faster?  We all look at server logs (debug.out) looking for trouble, but have you looked in your Data Access Layer (DAL) logs?  These logs show you long running queries and queries that update lots of data.

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TLP1
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

When using Dispatcher, don’t forget to send your Dispatcher project to production using the “send to production” button (ctrl+P) in Dispatcher Manager. This streamlines the project by removing unnecessary files (such as the template image base), thus reducing the project size and the time for it to be loaded into memory when starting a task.

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TLP1
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Send to production can also be used when using Captiva Advanced Recognition: Set the send to production folder of your recognition project to the same path as the RecognitionProjectSharedDirectory value in the File management section of GlobalOptions in the System Configuration tab (Captiva Designer) to ensure your project doesn't become too cumbersome.

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