SSV1
3 Argentum

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Have you wondered after making some changes to code, server performance has degraded? If this is the case, you may want to look into your debug logs and look for error/warnings or wait time for your VBAExec. If you find one, review your code to make sure that it doesn't go to wait while execution.

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TLP1
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

If you find the error "Event queue for IADB updates is 100% full" in your debug.out, this suggests your Database can't keep up with your IA Server. Think about increasing the performance of the SQL server, deactivating reporting or reviewing the DAL logs to see if there are any queries which are taking a long time and could be optimised.

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SSV1
3 Argentum

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Have you turned on logging to collect logs for analysis? If yes, always turn them off after collecting logs as they keep growing and can negatively affect the performance of your IA system.

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TLP1
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Using Captiva Desktop over a WAN? If so, consider triggering Desktop at level 1 rather than level 2 when folders contain more than 10 documents. When triggered at level 2, the DocumentLoad and DocumentUnload events called for each document significantly increase the user waiting time between tasks.

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acford1
2 Bronze

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

We are now running Captiva Capture 7.1. All of our modules are now Windows service based with the exception of PDF Export and eStatus (deprecated). Are these modules still deprecated in 7.5 or have they changed to service based modules?

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SSV1
3 Argentum

Re: Ask the Expert - Captiva: Is your system healthy? What to look for to make sure your system is performing optimally

Hello Anthony,

This event has already been expired and was on - Captiva - Is your system healthy? Can you please post your question at this link - "Ask the Expert: Best Practices – 7.x Installation and Upgrade"? We will be more than happy to answer any of your questions in that forum.

Thank you,

Shaishiv

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