Welcome to the EMC Support Community Ask the Expert conversation. Over the next three weeks we will be covering the EMC M&R User Interface and how to install and configure the Smarts SolutionPack for the 9.x release. Among the many areas will be discussing, our experts will answer your questions regarding navigating the new EMC M&R User Interface and the best practices for installing and configuring the Smarts SolutionPack.
Here are your Subject Matter Experts:
Isaka has been working for EMC on the M&R platform since April 2012 and a have a backround in Operations Support. He is a coach and SME for the ASD SAS support team. A few of the tools he's experienced with are: EMC M&R (APG/Watch4net), Service Assurance Suite, ViPR SRM, VNX Monitoring and Reporting Family.
Technical Support Engineer
Paul has been working in IT for the last 12 years and in Network Monitoring past 7 years. He joined EMC three and a half years ago and have been part of the SAS (formerly Smarts) support team since then. A few of the tools he's experienced with are: Network monitoring, SNMP, ICMP, Linux and Windows Administation.
Hugh has been working in EMC since August 2010 in the ASD SAS EMEA support team. His background is in network and systems support. Some of the tools he's experienced with are: Service Assurance Suite (Smarts), EMC M&R (Watch4net), ViPR SRM.
Douglas is a Technical Support Engineer in the ASD team at EMC. His specialties include Smarts, EMC M&R(Watch4Net), ViPR SRM, and SNMP. Douglas has 20+ years experience as a support engineer and has been with EMC for 7 years.
The discussion will be open Oct. 20th - Nov. 7 on the EMC Community Network. We look forward to your engagement!
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To get things started, here is a KB article related to this topic:
I would like to have more information about how the M&R GUI gets live notifications from SAM
That's a great question.
Here's a general explanation as to how this happens. The EMC M&R event processor subscribes to event notifications from the SAM server using the web interface or EDAA. These events are processed by the EMC M&R event processor where they are placed either in the MySQL DB or the Property Store.
The GUI will retrieve the events from these data sources and display them on the screen. You can filter events by device, device type, location, etc.
Events can be modified using EMC M&R filters like the Property Tagging Filter to add additional information such as customer, etc.
Are you having a specific issue with the notifications or do have additional questions on manipulation of the notifications?
Thank you for the information. Yes, I am having issues with the live notifications. The report All>>Operations>>Network>>Notifications does not display any notification while I can see events in the report All>>Report Library>>EMC Smarts>>Overview>>All Events.
Also, I would like to know how the data flow (live notifications) from the presentation SAM to the M&R GUI taking into account rabbitmq.
I was looking at that exact report with a customer the other day. From what I can see on that report, it does not get data from the Smarts event database, so it may not be applicable to Smarts network devices, but other network devices in M&R (i.e. SAN / Fiber switches).
Let me check into that a bit and get back to you on that one.
With respect to the 2nd part of your question, could you be more specific in what you are looking for? Are you looking for the specifics within the rabbitmq on how subscriptions are handled?
The network dashboard actually gets that data from the Presentation SAM.
The data flow is basically EMC M&R UI <-> Tomcat <-> EDAA (EMC Data Access API) <-> Rabbit MQ (Notification Exchange) <-> SAM pres.
A few other useful docs that are available on support.emc.com
Cordialement / Regards,
Thank you for your answer. Yes I have reviewed the workflow for setting up SAM section in How to set up SAM, M&R and solutionpack. There could be a problem in my setup then. I checked the RabbitMQ management console and I did not see lots of messages.