EMC is committed to delivering a world class service and support experience that meets the ever-changing business needs of our customers. We strive to continuously improve our support tools, resources, capabilities and offerings, and along with that comes change.
On this occasion we will be discussing the latest enhancements to EMC Online Support and MyService360TM, which includes new experiences to:
Our experts will answer your questions regarding Online Support and MyService360 and offer guidance on how to use these tools to maximize the value of your customer service experience.
This discussion takes place from Sept. 12th - Oct. 14th. Get ready by bookmarking this page or signing up for e-mail notifications.
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Meet Your Experts:
Principal Program Manager - Dell EMC CS Innovation
Brant has been with EMC for over 3 years. His experience includes project/program management and call center management in the Insurance and Technology industries.
Dell EMC Product Services Marketing
Lauren has been with EMC for 3+ years working across EMC Global Enterprise Services in various functions centered around communication and education for customers and employees. Her expertise includes marketing and communications, and video production.
Dell EMC Online Support - Customer Service
Michael has been with EMC Global Services for over 17 years in various functions focused on Customer Service and Support. His expertise is in Software Development and Delivery.
Program Manager - Dell EMC Customer Service
Suzanne has been with EMC for over 16 years focusing on project/program management. She is our Online Support Live Chat expert.
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>> Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience http://bit.ly/2cwkYTY<<
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Greetings! This discussion is officially open. Your questions, feedback and comments are welcome
Today, to add additional sites to your 'My Sites' list, visit the company administration page under 'Service Center' and select 'add site' in the top right corner of the page. As seen here:
After the coming September release, all sites associated with your company will appear automatically in your company administration view (found under preferences) so you don't have to add them manually. From there, you can create customized groupings of your sites & products.
Can someone from EMC talk about the upgrade this past weekend ?
I understand that our Customer Service team has reached out to you directly to discuss the issues you have been experiencing. Please do let us know if we can be of further assistance.
We appreciate your feedback and thank you for your continued patience.
yes i am now able to get to my tickets. Who's bright idea it was to set default filter in MySupport360 to "TLA Flag" and "Install Base Status" ? Unless i clear those filters i can't see my tickets. How do i make it stick, right now i have to clear these filters every time i go to MySupport360.
I also don't care about the map, i need to be able to persist my view to "Grid". How do i do that ?
Honestly all this pretty "fluff" is getting in the way of main purpose of the tool, that is to interact with support organization. Analytics and reporting should be moved out of the way, it feels like you are forcing it down our throats right now and we have to find work around just to get our tasks done.
Ditto, Dynamox! Cannot stand the new format and finding my tickets are a pain.
Then again, maybe I am old school and I dislike changes like this.