c0redump
3 Silver

Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

Hello Brant,

thanks a lot for your repsonse, yesterday the eServices Customer Support solved also the problem related to the password. Now I can access to "Service Request" and "Live Chat" services but unfortunately I'm facing another kind of problem.

I still can't submit Service Requests or start Live Chats because the system ask me to specify a product or a site for the request but no sites are available for my contact nor products. I replied to the support explaining what happens exaclty attaching screenshot for every issue. I'm waiting a reply.

Anyway from licensing portal I can see our ScaleIO license registered and active but from Service Portal there is no way to select this product. I think that there is still some issue.

I think that eServices Customer Support will solve this issue in the near future.

Thanks again,

Davide

0 Kudos
brant_harmon
2 Bronze

Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

Hello C0ReDuMP,

I heard from our eServices Support team that your issue has been resolved.  Please let me know otherwise.  Thanks again for your patience as we worked through this issue.

-Brant Harmon

0 Kudos
jelucho
3 Argentum

Re: Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

hello to all,

my experience since Dellemc fusion is getting more complicated,

as local support partner, need to review if customers are continous sending connect-home notification,

i always do this by just seeing site id all sr request status, including all wich has status "CANCELLED"

but now, I am not able to find this easilly, please your help, by explaining me how to get this,

thank you.

Maynor C.

sr status.JPG.jpg

0 Kudos
caldwed1
2 Bronze

Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

Hi, Not sure if I'm using this correctly. I appear to have a new question. I would like to generate a report using the MySupport360 --> Install base that I can download to my desktop, possibly a "," delimited file or table odd some sort preferably not PDF. I'd like to run this regularly and use the result to update our internal documentation so we can agree internally to the best upgrade version for our environment. We typically try for n-1 depending  on EMCs perspective and other technology dependencies. Can you help me with this?  Thank you -Doug

StephanieP1
3 Argentum

Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

Thank you everyone for your questions and feedback during this Ask-the-Expert event!

Since the release in September, our teams have been working to address your concerns and provide you with the best possible service and support experience. We encourage you to read the latest Support Blog post: MyService360: Latest Enhancements & Quick Tips highlighting some of the most recent enhancements.

Regards,

Stephanie

0 Kudos