Welcome to the EMC MOBILE 3.2 Ask the Expert conversation. A favorite among EMC customers, the EMC MOBILE app will feature exciting new support features and functionalities with its v.3.2 release, making it your ideal companion for technology insight and product support on the go. Among the many areas we will be discussing, our experts will answer your questions in regards to app functionality, support features, best practices and how to download.
Meet Your Experts:
EMC Services Program Manager
Janet has been with EMC for 1 year in the role of Knowledge Management strategist for mobile and online support. She has over 20 years of experience in the technology industry focusing on online support portal programs.
Program Manager - EMC MOBILE 3.2
Brian has worked in the IT industry for 25+ years and seen and done many things. He is currently working in the Strategic Operations Team as a Global Program Manager. Previously he's worked in the SAM and SAM Director roles with many top level global customers. Brian has experience in Customer Service, Leadership, Management, Operations, Account Management, Project Management, Program Management, Analysis, Statistics, Data Mining, OBIEE, BOBJ, Tableau, Data Science, Data Visualization, BIG DATA, Unix, Networking, Web Development, SQL, PHP, and many more.
Product Manager - EMC MOBILE 3.2
Brent has worked at EMC for one year, all on the Mobile Experience Team as a Product Owner. He previously worked in the tradeshow industry where he managed events and worked in mobile app product management for 3 years. Currently Brent manages both EMC Mobile and EMC Partner News.
Product Marketing Manager
Aashish is responsible for the EMC MOBILE app. Previously he worked on developer relations at EMC and was the community manager for the EMC Developer Network (EDN). Other than that, I used to manage the EMC Community Network user experience and infrastructure.
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This discussion will take place Apr. 29th - May 15th. Get ready by bookmarking this page or signing up for e-mail notifications.
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This Ask the Expert session is now open for questions. For the next couple of weeks our Subject Matter Experts will be around to reply to your questions, comments or inquiries about our topic.
Let’s make this conversation useful, respectful and entertaining for all. Enjoy!
Could you please share us the major enhancements and new features in EMC MOBILE 3.2?
Yes, great question!
The key new features for EMC MOBILE 3.2 include:
Keep in mind that your access to features and functions will be based on your Online Support entitlement.
Hope that helps!
Thank you for the answer, Janet.
I knew the integration between ECN and EMC Mobile has been considered since version 3.0. User can view/search content, reply thread within the APP. It's great that the speed is even faster than visit ECN via web browser. Is there anything new about the ECN integration in V3.2?
Thanks Robert. If you haven't already used an earlier version of EMC MOBILE, here is a quick recap of its key features:
This is a full-featured application that is useful for customers, partners, and employees. Note that your access to specific features or content will be based on your entitlement - just like EMC Online Support.
This Ask the Expert event has officially ended, but don't let that retract you from asking more questions. At this point our SMEs are still welcomed to answer and continue the discussion though not required. Here is where we ask our community members to chime in and assist other users if they're able to come up with accurate information. Additonally, you're welcome to post other questions unrelated to the topic of this ATE on this community: Connect with EMC Customer Service.
Many thanks to our SMEs who selflessly made themselves available to answer questions. We also appreciate our community members for taking part of the discussion and ask so many interesting questions.
ATE events are made for your benefit as members of ECN. If you’re interested in pitching a topic or Subject Matter Experts we would be interested in hearing it. To learn more on what it takes to start an event please visit our Ask the Expert Program Space on ECN.