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Aklimalo
Copper

2 out of 3 USB ports not working - dell inspiron n5110

I bought a dell N5110 last month but about 2 weeks ago, the USB port to the right side stopped working completely. And just today i noticed the USB port at the back has also stopped working. I now only have the left side port working and fear that may seize to work soon.

When i go to the device manager and click on "Other devices" i have 2 devices "SM Bus controller" and "Universal Serial Bus (USB) Controller" both of which have a yellow error icon of some sort. When i double click either of them this is the message i get:

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To find a driver for this device, click Update Driver.

 

I have tried searching for drivers for them but i can't find them anywhere on the dell site. I found someone else who requested these drivers on another post and tried to click the links but it takes me to a blank page. Please help?

34 Replies
Moderator
Moderator

Re: 2 out of 3 USB ports not working - dell inspiron n5110

Hi Aklimalo,

Welcome to the Community. I suggest you update your Chipset Driver. Log on to support.dell.com, click on drivers and downloads, add your service tag, select operating system, and download and install the chipset driver and restart your computer.

You can also try removing the USB root hubs. In device manager, under USB controller, you will find many USB root hubs, right click on each one of them and click on uninstall, and remove all of them, and restart your computer.

Hope this helps.

Thank you

Royan

p512st
Bronze

Re: 2 out of 3 USB ports not working - dell inspiron n5110

Hi Royan,

I am having the same problem Aklimalo had but with a vostro 3550. The 2 usb ports that don't work are usb 3.0 ports. I've updated all drivers available on the dell website and uninstalled the usb 3.0 driver but still these ports don't work.

Hope someone can help me.

Thanks,

Stijn

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Re: 2 out of 3 USB ports not working - dell inspiron n5110

Update chipset, then download renesas driver. That should get it back to work. If not call Dell Support cuz it's a hardware issue probably. 1 Months old, then it should be under warranty, you just need your service tag. This goes for the Dell Inspiron n5110

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Bay Wolf
Diamond

Re: 2 out of 3 USB ports not working - dell inspiron n5110

Hi Royan,

I am having the same problem Aklimalo had but with a vostro 3550. The 2 usb ports that don't work are usb 3.0 ports. I've updated all drivers available on the dell website and uninstalled the usb 3.0 driver but still these ports don't work.

Hope someone can help me.

Thanks,

Stijn

Starting your own thread for your issue ensures that your issue is addessed.  It this thread gets marked with an approved answer, people might not venture back into this thread.
 
Go into your device manager and right click on the items that have the yellow question mark and select "Uninstall". Then exit the device manager and reboot your notebook.  Don't worry, Windows will see the "New" device and then try to install the drivers.
If that doesn't fix the issue, then you will need to download the chipset drivers and reinstall them.

Locate the Drivers and Downloads for your system by Clicking Here.

 

Forum Member since 2000

Please share your experience with the forum.

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p512st
Bronze

Re: 2 out of 3 USB ports not working - dell inspiron n5110

I have started another thread for this problem but didn't get any response there yet.

After restoring the orignal Dell factory image and trying to install the drivers again, still nothing happened. They don't even show up in device manager.

I'm assuming this can only be a hardware issue or a bios issue? (the ports worked before I updated the bios)

Thanks for replying anyway

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Dandadan
Copper

Re: 2 out of 3 USB ports not working - dell inspiron n5110

I had the exact same problem. My USB 3 ports were not working at all. Go and get the BIOS update file for your model and run it. Make sure battery and charger are in place. After the update, Device mgr. rediscovered all the devices and presto, my USB 3 ports all work now.

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p512st
Bronze

Re: 2 out of 3 USB ports not working - dell inspiron n5110

I already had the latest BIOS update installed so I'm going to have to assume it's just a hardware failure. 

Could you tell me which laptop model you had with the BIOS problem? Perhaps Dell just hasn't updated the BIOS (A09) for my laptop (vostro) yet.

Thanks anyway.

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Dandadan
Copper

Re: 2 out of 3 USB ports not working - dell inspiron n5110

Dell Inspiron N5110

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tlowe82
Copper

Re: 2 out of 3 USB ports not working - dell inspiron n5110

Here is the driver to fix the Inspiron 15R USB port issues:

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