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Thank you for posting this! I ran into this exact issue and was able to fix it following your directions. Thank you!
I am having this problem. My company installed bit locker and when i customized my password, i can't remember what i did with the recovery key.
I thought it said i had A09 when I updated to A14, but there is no A09 on support.dell.com. I tried 08, 10, 12, and 13 with no luck.
Any other suggestions?
I realize this thread is over 2 years old, but since someone else just resurrected it, you really, REALLY need to keep your Recovery Key, because not all circumstances that trigger a Recovery Key can be undone like this. For example, TPM failure or motherboard failure/replacement would require a Recovery Key with no other recourse. The same goes for non-OS volumes protected with BitLocker if you forget their passwords; by default, the Recovery Key is the only remaining access mechanism.
For personal systems, you may have also have originally stored it in your Microsoft account, and corporate systems joined to Active Directory domains can store their Recovery Keys within Active Directory if that feature was enabled. And if you realize you don't have it but your system is still currently working, then as long as you have admin privileges on your system, you can back up your Recovery Key at any time by going to Control Panel > BitLocker. I store my personal system's Recovery Key in my LastPass password manager, but for people who don't want to use something like that and don't trust themselves to store physical documents somewhere safely (and remember where they are later), you should at least email it to yourself or store it somewhere like Dropbox, Google Drive, etc. -- ideally somewhere you can easily access from a smartphone or other PC.