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Batteries losing power quickly
Hi,
I bought my Dell Inspiron 9100 a yr ago Feb. I mainly use power though recently discovered that the battery i got with the computer would last minutes e.g. 10 to 20 and then computer would shut down. I rang up Dell and eventually (i.e. not a short phone call on a national rate phone line) they said I needed a new battery and as I was outside 12mth period they wouldn't replace (even though I've hardly used the battery as I work from home).
I've just purchased a 16 cell new battery and it seems to be doing the same thing.
Basically I put the new battery in, charged it to 100% and then unplugged and within about 20mins it was down to 80% remaining.
The guy on the phone had claimed that the 16 cell one would last 6 to 7 hours on average usage.
Any thoughts/solutions please?
I bought my Dell Inspiron 9100 a yr ago Feb. I mainly use power though recently discovered that the battery i got with the computer would last minutes e.g. 10 to 20 and then computer would shut down. I rang up Dell and eventually (i.e. not a short phone call on a national rate phone line) they said I needed a new battery and as I was outside 12mth period they wouldn't replace (even though I've hardly used the battery as I work from home).
I've just purchased a 16 cell new battery and it seems to be doing the same thing.
Basically I put the new battery in, charged it to 100% and then unplugged and within about 20mins it was down to 80% remaining.
The guy on the phone had claimed that the 16 cell one would last 6 to 7 hours on average usage.
Any thoughts/solutions please?
Owner200
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August 7th, 2006 17:00
Have been through various things with Dell - BIOS upgrade, etc
Basically the 16 cell battery (replacement, new), which I was told should last 6-7 hrs, lasted approx an hour. Battery charges back up to 100% when connected to main.
Owner200
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August 7th, 2006 17:00
Does anyone know the best way of dealing with Dell?
I called them a while ago and was on phone for ages as mentioned and they didn't solve it. I was on an online chat session for almost an hour today and that didn't solve it.
I tried calling again but didn't get through to anyone and was on hold for ages on a national rate line.
I have sent an email but from previous experience it was passed around and no one dealt with anything.
What is the best of having something ACTUALLY DEALT WITH and letting them know of these experiences?
I have a 3yr next day on-site warranty but no one comes out, I just get told to try things on the phone at my expense.
ejn63
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August 7th, 2006 17:00
ejn63
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August 7th, 2006 20:00
Owner200
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August 7th, 2006 20:00