I have a Dell inspiron 3521 and it's 8 months old. Today when I opened it this message appeared : "Your battery has experienced permanent failure and needs to be replaced. I can open the notebook when ac is on but the red led of battery is blinking and the battery can not be charged. Also in bios i get the same message about battery. Is this really a permanent failure ? It's just 8 monts old. What can I do ? I still have warranty but I don't know if there is a Dell service in Greece and also I live on an island.
Solved! Go to Solution.
Update the system BIOS and check if the battery status gets changed. The link for the BIOS is http://dell.to/19HiWXs.
You may refer to the link http://dell.to/176grvH for steps on how to update the BIOS.
If updating the BIOS does not resolves the issue, share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation) and I will check what best can be done.
Keep me posted with the information. I will be glad to assist you further.
I have also faced same kind of issue.
My laptop battery was working fine(4 hrs backup) suddenly light began flashing orange on and off and then a sign came on saying "your battery has experienced a permanent failure and needs to be replaced. The system will power down when the AC adapter is unplugged"
I have updated system BIOS but no solution.
It's not wise to do a BIOS update with a nonoperating battery. If there is a power failure during the update, the laptop can become a door stop, and the system board will need to be replace. Best to just send the information to Dell-Kuldeep.
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i am facing same problem.
i also updated BIOS as you suggested still facing same problem.
Hi, I did all the procedure above and when trying to install it said:
"You are about to flash your BIOs to an older version Dell does not recomend to flash your bios to an older version Press OK button to flash process and I cancelled, my currente version is A12/10/25/1013 dell inspiron 3521 touch screen running windows 8.1 Pro64-bit