I woke up this morning and tried turning on my xps laptop and to my suprise it... doesn't. The power comes on, the power LED is on and it makes all the sounds the laptop itself makes on start up but the screen just stays blank. I tried to leave it on while I showered but still nothing happens.
I've already looked through the tech support and couldn't find anything. It tells me my LCD may be broken but if that's the case an external monitor would work but even using one nothing is displayed so i can rule out a broken LCD. I called tech support and the agent doesn't even give support and just tells me right off the bat i need to replace my LCD for $499 even though i told him i tried using an external mon and can rule out a broken LCD so no help there.
Can anyone advise as to what may be wrong and what I can do? I really do hope it isn't faulty hardware as i am a student and just don't have that kind of money to fork out. Also it may be noted I've had absolutely no problems with it in the past and the night I was using it before it was working perfectly fine.
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Do you see anything on the screen at any point when you press the power button? The Dell bios logo? Anything at all?
When you tried the external monitor did you make sure to use the fn/external monitor key press to make sure you were switching over to the external port?
When you say "all the sounds the laptop itself makes on start up", do you hear windows starting up?
there is nothing on the screen. I should've been a little more specific: the screen just appears to be off rather than blank.
I'm not famiilar with the fn/moniter key as i've never had to use it. Is it the crt/lcd fn key?
By sounds i mean the laptop hardware sounds when turned on. There is no windows sound or anything from the speakers.
Yes, the key stroke I was referring to is the one for crt/lcd.
Does it make any particular sound, say three short beeps, or anything that would represent a pattern?
No beeps. The sound i was refering to was just the cd drive moving or something, it's probably easier to understand if you own same one but yeah. No other sound other than that.
I tried the crt/lcd but it doesnt seem to work, rather it doesnt seem like anything works once its been "turned on". The screen stays off and nothing else happens.
Ok, last question and I will throw out a few options.
Are any of your palm rest lights staying on when you try to boot the machine up. If so, which ones and in what order once it starts up and stays still for a few seconds?
Not sure what you mean by palm rest lights but if you're refering to the power lock/caps lock/num lock then they're placed somewhere else on this model.
If you're talking about those lights then none of them come on during normal start up. I did try to turn it on while holding the fn button and all the lights come on except for the number lock which just flashes. The lights stay like that indefinitely.
Well, it sounds to either be something isn't seated properly on your motherboard or your motherboard is bad. Let's choose to look into the lesser of evil.
I would try re-seating the memory modules first. You can learn about how to do this by watching some of the "installation" videos on YouTube.
One thing to note is to ALWAYS remove the A/C adapter, remove the battery and press the power button on your laptop BEFORE working on it. The system should never be powered and pressing the power button after will help release any energy left in the system.
The same happened with me yesterday.. when I switch on the laptop the touchstrip lights blink as usual.. but then nothing.. the HDD light (which was lit earlier) gets turned off and only the power light is on... blank screen.. no beeps.. no flickering of lights to suggest anything..
I checked the memory modules too.. I have 1x2GB and 1x1 GB memory modules.. tested each one by one but nothing..
Checked the display by connecting an external monitor..pressed the fn+lcd key too (in my laptop its this combination) but nothing so it seems the display is fine..
From what I know only two possible problems left.. the bad one is less possible but could be that hdd has crashed and its preventing booting too.. (as I said less possible)
The second one and the worst one is that the motherboard is gone..
Thought there could be a problem with power circuit but initially power goes to everything (as shown by the lights) so left out that case..