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anujhum
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Bluetooth on Skype poor quality

Dell E6420 with Win7 SP1 62bit
Intel i7 
Dell Wireless 375 Bluetooth Module (Broadcom Corp driver v. 6.5.1.2600 from 3/16/2012)
Microsoft Bluetooth Enumerator (MS driver v. 6.1.7601.17607 from 2006-06-21)
Bluetooth Remote Control (Broadcom driver v. 6.3.0.6450 from 2010-09-10)
IDT High Def Audio codec (IDT driver v. 6.10.0.6324)

bluetooth hands-free (6.3.0.7650 21/01/2011):

All drivers up-to-date according to Intel/MS/Dell

Skype 5.3.32.111 sound quality poor when I am running songs through media player its working fine.
Please help what should I do....

Regards,
Anuj Garg   

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18 Replies
Moderator
Moderator

Re: Bluetooth on Skype poor quality

Hi Anuj,

Welcome to the Community,

Have you tried any other chat application ( Yahoo voice chat or any other application)? If not, you can try other voice chat application and check the sound quality.

To further check let me know how it works with other voice chat applications.

Thank You,

Roshan

Dell | Social Media Outreach | Global Social Media & Community




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anujhum
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Re: Bluetooth on Skype poor quality

Hi Roshan,

  Thanks for reply.

Yes, I have tried with Google Talk also it's also has a poor quality of sound.

Regards,

Anuj Garg

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anujhum
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Re: Bluetooth on Skype poor quality

I checked with sound recorder it is same poor sound quality.that means if application only input then it is working fine but if the application both input and output then it has issue with sound quality

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Moderator
Moderator

Re: Bluetooth on Skype poor quality

Hi Anuj,

To confirm if its only with the Bluetooth headphone,can you try using a normal headphone  and check?

Also how is the sound quality through the inbuilt speaker ?

Thank You

Roshan

Dell | Social Media Outreach | Global Social Media & Community




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anujhum
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Re: Bluetooth on Skype poor quality

Hi Roshan,

     Normal headphone and inbuilt speaker both are working fine. But I have checked bluetooth with other Dell Laptop, it is working fine.

Regards,

Anuj

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Moderator
Moderator

Re: Bluetooth on Skype poor quality

Hi Anuj,

As long as the sound from the speakers  and headphone is fine that confirms the audio card is good.Earlier you have confirmed that bluetooth card driver has been updated too.

Bluetooth card as hardware cannot be considered faulty as it lets you connect your Bluetooth headset.Only thing i could suggest is try uninstalling the bluetooth driver from device manager completely  and reboot the system,after reboot download and reinstall the Bluetooth driver.

Let me know if this makes a difference.

Dell | Social Media Outreach | Global Social Media & Community




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anujhum
Bronze

Re: Bluetooth on Skype poor quality

Hi Roshan,

  I have already checked uninstalling and reinstalling of bluetooth driver. I checked with my collegue Dell laptop in his laptop is a bluetooth driver with AMP. I just want to know there is difference between (with AMP) or normal driver. If yes suggest me how can I download with AMP driver.

and one more thing where are you from Roshan.

Regards,

Anuj Garg

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Moderator
Moderator

Re: Bluetooth on Skype poor quality

Hi Anuj,

Sorry about the delay in response.The only available updated Bluetooth driver from Dell for your system model  is in the link below:

www.dell.com/.../DriverFileFormats

If its an issue with the driver reinstalling the above driver should fix the problem.AMP is just a feature which relates to data transfer rate.It does not affect the sound quality.I am from India.

Thank You,

Roshan

Dell | Social Media Outreach | Global Social Media & Community




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anujhum
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Re: Bluetooth on Skype poor quality

Hi Roshan,

   I have tried but when I am uninstalling that driver which is already installed in the laptop and restarting laptop again system pick the old driver automatically. What should I do please tell me, I purchased bluetooth only for talking in skype with my family.

Regards,

Anuj Garg

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