Bluetooth on Skype poor quality

Hi Roshan,

  Thanks for reply.

Yes, I have tried with Google Talk also it's also has a poor quality of sound.

Regards,

Anuj Garg

Hi Anuj,

Welcome to the Community,

Have you tried any other chat application ( Yahoo voice chat or any other application)? If not, you can try other voice chat application and check the sound quality.

To further check let me know how it works with other voice chat applications.

Thank You,

Roshan

I checked with sound recorder it is same poor sound quality.that means if application only input then it is working fine but if the application both input and output then it has issue with sound quality

Hi Anuj,

To confirm if its only with the Bluetooth headphone,can you try using a normal headphone  and check?

Also how is the sound quality through the inbuilt speaker ?

Thank You

Roshan

Hi Roshan,

     Normal headphone and inbuilt speaker both are working fine. But I have checked bluetooth with other Dell Laptop, it is working fine.

Regards,

Anuj

Hi Roshan,

  I have already checked uninstalling and reinstalling of bluetooth driver. I checked with my collegue Dell laptop in his laptop is a bluetooth driver with AMP. I just want to know there is difference between (with AMP) or normal driver. If yes suggest me how can I download with AMP driver.

and one more thing where are you from Roshan.

Regards,

Anuj Garg

Hi Anuj,

Sorry about the delay in response.The only available updated Bluetooth driver from Dell for your system model  is in the link below:

www.dell.com/.../DriverFileFormats

If its an issue with the driver reinstalling the above driver should fix the problem.AMP is just a feature which relates to data transfer rate.It does not affect the sound quality.I am from India.

Thank You,

Roshan

Hi Roshan,

   I have tried but when I am uninstalling that driver which is already installed in the laptop and restarting laptop again system pick the old driver automatically. What should I do please tell me, I purchased bluetooth only for talking in skype with my family.

Regards,

Anuj Garg

Hi Anuj,

If that's what is happening,after uninstalling the driver don't reboot  the system. Install the driver which you've downloaded without restarting the system and see if that works.

Though you've confirmed the same bluetooth headset works on another system,if you can get hold of another bluetooth headset try that on your system and see how that works.

Thank You

Roshan

Hi Roshan,

 I have already tried another bluetooth but no luck. For driver installation when I am uninstalling and try for installing new driver it gave me alert "A later version of WIDCOMM Bluetooth Software is already installed on this machine. The setup can not continue.".

Regards,

Anuj Garg

When you uninstall the driver after you click uninstall does it give you an option to put a check mark on box,which ideally says Delete this driver software completely ? After uninstalling from Device manager have you checked under Programs list in Control panel if there is any application installed for bluetooth?

Check what happens when you right click on Bluetooth on device manager and click Update Driver Software.

I have tried but no luck :(

Sorry that nothing has worked.Please accept my friend request and Click on my user name,click start conversation and private message me your system service tag number.

I will check your system details and see if we can try anything more.

Thank You

Roshan

Hi Roshan,

  Dell guy has changed the bluetooth but did not work. He told me that your bluetooth having issue then I gave 3 bluetooth but did not work anyone. He told me please raise a call again in dell centre. Please tell me what should I do now?

I think this model having hardware issue or driver is not complatible with that. I have same configuration laptop is the office with this is not working same like my laptop.

Regards,

Anuj