Refer the following link which has steps to resolve the issue:
If the issue persists, we might need to replace the drive.
If the computer has active warranty I shall go ahead and arrange for a service.
Check warranty status: http://dell.to/10pMa86
Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.
Awaiting your response!
Thanks & Regards
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I need to know how to get the Cd drive open the computer is off keeps rebooting in diagnose repair mode I need to reload windows someone from Dell said but I can Cd drive to open when it's off or turned on
Shut down the laptop and start it up again. As soon as you press the power button, press the cd door's release button, before anythin appears on the screen.
That might not work. This is a common problem with optical drives so most come with an emergency release. Look for a small hole in the door. If you see a hole, get a paper clip, straighten it a bit, and insert one end of it gently into the hole. If this works, the door will pop open a bit. If the door does not pop open, pry open the door with the fingernails of your other hand, or use a small thin-bladed tool.
Not all of the Dell laptop optical drives have the release hole. If yours doesn't, then press in the release button in the exact center, while pulling the door open with the other hand.
As a last resort, you can remove the cd drive from the laptop and open the case, and remove whatever is making the door stick shut.