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mr_dimsum
Bronze

Can you open the Dell XPS 15z to change memory?

When reviews started trickling in, I heard some people saying that you are unable to open the unit, but I've seen some conflicting reports on forums and such of people looking to upgrade RAM and have seemed to be able to do it.

Can anybody confirm whether this is possible or not?

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16 Replies
ejn63
Diamond

Re: Can you open the Dell XPS 15z to change memory?

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mr_dimsum
Bronze

Re: Can you open the Dell XPS 15z to change memory?

Thanks, but that isn't even the correct manual. I've tried a search and can't find information on this?

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Re: Can you open the Dell XPS 15z to change memory?

Quick answer - yes, it can be opened. I've seen it done on mine. First, remove the obvious screws and then with a slim tool (don't know what it's called), one that you use to slip into absolutely tiny gaps to pry the 2 sides open, go all around the base of the laptop. It's easier said than done because it is one tough nut to crack open. The technician who did it broke the chrome trimmings, chipped his nails and grumbled incessantly about not being paid for the job (for breaking my laptop - the cheek!), while trying to pry it open. But he did, eventually. From the point on, there's nothing obstructing the RAM modules.

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Kerby23
Copper

Re: Can you open the Dell XPS 15z to change memory?

That is the correct manual.  L511z is Dell's model number for the XPS 15z.

Here's the index for the manual

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Removing base cover:

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stingcoach
Bronze

Re: Can you open the Dell XPS 15z to change memory?

Re: "..broke the chrome trimming.."  So did the tech replace it with a new one?  How is the trim affixed, assuming you saw it being removed, albeit forcefully?  Is it just glued on all the way around, or does it have "hinges" that slot into little hole to hold it in place?   My chrome trim is "unglued" in several places and the chrome worn off after just having it for 5 weeks!  Thx in advance for the reply.

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Re: Can you open the Dell XPS 15z to change memory?

@stingcoach It is being replaced in a couple of days. From what I can tell there is likely no adhesive. There are hinges spaced out every inch or so. If what I assume about the adhesive is true, then it is probable that you have broken hinges on yours for the trimming to come loose in certain parts. I see it on mine as well where the technician pried the wrong bits and lifted the trimming instead (it was difficult to watch that sort of brutality being inflicted on a brand new laptop - I should have stopped the entire engagement then and there itself - he was competely inexperience with this model - even referred to the manual, the same one attached in this thread, to open the case). I had to help hold up the laptop while he went at it as if he had a crowbar in his hands.

From the interactions I've had with the support centre, they keep referring to the broken part as the palm rest, which leads me to think that the trimming is not a part in itself. I have a suspicion that they will have to change the entire "plate". If this is the case, it will be another harrowing experience for me to watch. The motherboard is attached to the bottom of the keyboard as the metal cover / base will fall away. I imagine changing the "plate"  will require dismantling of every single major component, including the screen as the hinges are slotted through the "plate".

I hope I'm mistaken.

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stingcoach
Bronze

Re: Can you open the Dell XPS 15z to change memory?

I shouldn't...but I did LOL...sorry...but imagining the tech trying to pry the machine open with a crow bar is kinda funny.  But seriously, thanks for the reply and insights.  Would love to hear how this turns out for you and your laptop.  I think I'm going to stick to using some crazy glue and avoid the tech altogether.   Thanks again.

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Re: Can you open the Dell XPS 15z to change memory?

You think I'm kidding? The broken piece is now changed... but he broke something else again! DANG! I have to repeat this unpleasant experience all over again.

Anyhow here's the observation. The entire "plate", that is the palm rest + speaker vents + etc, has to be changed i.e. there is no separate part for the chrome trimming. To do that, EVERY single component has to be dismantled as they are all screwed on to the reverse side of the "plate". The screen has to be removed too. I wouldn't recommend doing this oneself, for the uninitiated. And as for how the trimming is attached to the "plate", imagine rivets (permanent fasterners) - basically you hammer and deform the buck-tail once the rivet is placed through the holes. Likewise, the "hinges" for the trimming is deformed to hold the piece in place. For the trimming to lift, the deformed pegs would have broke off. Sorry.

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moatio
Copper

Re: Can you open the Dell XPS 15z to change memory?

I concur it's no easy task and you need to be extremely careful or I can imagine you will break the base cover and/or silver trim.  I made it through OK with only a cut finger - DO NOT use fingertips to try and separate base cover - the edge will cut you.  I resorted to a credt card to pop the tabs.  Here is the key I found to work.  Once all 10 screws are out the back is loose.  I was then able (after trying and cutting finger) to use a credit card and pop the tab at the corner where the power plug is first.  Once that tab popped, the reast of the sides were loose and all that remained was the front.  I very, very carefully wiggled the front and it too popped loose.  RAM replacement is a snap and the base cover went back on no issues.  Just don't force anything while removing or re-installing base cover.   

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