my Dell INSPIRON 1564 is only two month old. It has a problem that screen goes blank white while booting. This problem also occured 2-3 times when I was working on it. I re-loaded the video card drive supplied by Dell but problem remains unresolved. Dell support centre is not responding to the problem.
Will be thankful if some one suggest me the remedy/ solution for this problem.
I bought Inspiron 1564 around 6 months ago. The problem which I am having for the last 3-4 months is that the screen goes completely white when the laptop is powered ON or when watching videos on youtube, media player or switching screens too fast (b/w full screen and normal mode in a movie) or when Windows 7 asks for permission to execute any installation prog.
Firstly I thought it is a Windows related issue. I searched a lot of forums but no success. Updated Video Drivers from Intel, Dell to the latest time to time, but no result.
Couple of days ago, I realized that the screen goes white in the Setup menu (F2) as well, showing that it is hardware related. Occasionally, some lines appear on screen during Windows boot (like in case of VHS when video tape is too old).
I got some hope after reading above post. Can anyone help ? Specs are as under
Dell Inspiron 1564
2 GB DDR3
15.4", 250GB, Webcam, HDMI
BIOS ver. A11 (Updated as of 8/18/2010)
See if there's a good image on an external monitor. If there is, have Dell replace the screen under warranty. If not, have them replace the system board.
Yes friend I have the same problem exept that the configuration is bit higher. My problem has compounded further. The laptop is under warrant but I purchased this from Dubai dutyfree shop at airport. Using the laptop in India. Indian dell counterpart is not ready to howner the warranty And I havev a problem as to how to get laptop servised in Dubai. If any one can suggest the wayout, I shall be thankful.
i am having this same problem -
my Dell INSPIRON 1564 is only two month old. It has a problem that screen goes blank white while booting. This problem also occured 2-3 times when I was working on it. I re-loaded the video card drive supplied by Dell but problem remains unresolved.
i have talked with dell support so far i've re-installed video driver and bios - that did not work.
i've run diagnostics but that revealed nothing yet.
the problem seems to occur much more often when i try to power up without the power cord plugged in. if plugged in, the computer boots almost 100% of the time perfectly with no white screen.
dell support so far has been okay - i'm still under warranty. i hope we can stop the dancing around soon and i can just send it to them for fixing.
I am facing the same issue as outlined by Launhing14 i.e. the laptop screen turns white blank. I bought the laptop from Carphonewarehouse in May and is under standard dell warranty.
"the problem seems to occur much more often when i try to power up without the power cord plugged in. if plugged in, the computer boots almost 100% of the time perfectly with no white screen"
Has any one got solution for this? Do we need to upgrade BIOS or any other software?
Seems like quite a few users of Inspiron 1564 corei3 users are facing this problem. What's the Dell response to this problem?
zeeeq - i've spoken with dell support they have be reinstall the bios and video drivers. it still happens. had me run hardware dignostics - which did pick up something (it flashed on the screen) about the power supply. in talking to my IT friends, they both suggested it is something with the power supply. One suggested that i try a new battery since he said his dells often have issues with the batteries.
another thing I've found helps is closing the screen and opening it again. also alt+tab worked. somehow getting the screen to redraw and/or repower up fixes it. if that doesn't work, i reboot. the most frustrating thing is, the problem is intermittent - very much so (at least for me). i bought mine at best buy and when i brought it there for a look, we rebooted a dozen times, with and without the power and it didn't go white screen!
so it's an annoying problem, but so rare, i'm not sure i will bother speaking to dell support any more - they've talked a good game but not been aggressive enough for my liking. support said they would call me back after suggesting i install the bios and video drivers - they never did.
i'm in the market for another laptop and i'm going to look at compaq or HP laptops. it's a shame because i really like my inspiron 1564, and the white screen, all told, is a minor problem. but why settle for any problems? next time - HP or Compaq for me.
sorry i dont have more info mate. i'll post again if i find anything.
Yes, it is definitely a hardware problem 'cause I had it several times at the time of POST. This means there is no problem with the drivers. Dell site still has old version of the driver. But I have also checked and installed latest one from Intel's site. No success with the BIOS update as well.
The problems worsen when the laptop is not connected to the power supply and running alone on battery.
Update: The VGA output at monitor is fine and there is no problem with it.
great points shahz - it usually does occur during power-on-self-test so the drivers would likely be irrelevant. i've only had it happen once or twice once i got past the boot phase. so we are looking at an intermittent hardware problem. but since it is intermittent - how do we get dell to replace the screen? it's under warranty, but when i took it to best buy - it didn't do it even though i booted a dozen times. what do you think? can i just request dell replace the screen hardware?