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dellmoshi
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DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET

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Hi, could anyone be having a solution as to why dell 15r 5537 wont connect to the internet. Its running on windows 7. thank you for your assistance

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RE: DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET

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dellmoshi,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

What virus program and firewall is installed?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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dellmoshi
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RE: DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET

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Thanks Rockstar rick, thats the infomation you needed, I havent installed any antivirus yet


Host Name:
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 1/24/2014, 1:24:11 AM
System Boot Time: 1/25/2014, 4:12:57 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 5537
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 Mhz
BIOS Version: Dell Inc. A06, 9/27/2013
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone:
Total Physical Memory: 8,080 MB
Available Physical Memory: 7,135 MB
Virtual Memory: Max Size: 16,159 MB
Virtual Memory: Available: 15,098 MB
Virtual Memory: In Use: 1,061 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server:
Hotfix(s): N/A
Network Card(s): 2 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected

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dellmoshi
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DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET

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Hi am using cable to try connect my dell 15r 5537 but it wont connect. I havent installed any antivirus yet. below is the system infomation


Host Name:
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 1/24/2014, 1:24:11 AM
System Boot Time: 1/25/2014, 4:12:57 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 5537
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 Mhz
BIOS Version: Dell Inc. A06, 9/27/2013
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone:
Total Physical Memory: 8,080 MB
Available Physical Memory: 7,135 MB
Virtual Memory: Max Size: 16,159 MB
Virtual Memory: Available: 15,098 MB
Virtual Memory: In Use: 1,061 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server:
Hotfix(s): N/A
Network Card(s): 2 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected

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RE: DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET

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dellmoshi,

Did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

Download and install in this exact order...

Intel Chipset Driver

Intel Management Engine Interface Driver

Intel USB 3.0 eXtensible Host Controller Driver

Realtek RTS5179 Card Reader Driver

Then download and install

Realtek LAN RTL8106E Ethernet Controller Driver

Go to Dell Warranty Status enter your service tag, then click on original configuration. Look and see what wireless adapter is installed. Then go to Drivers & Downloads enter your service tag, slect your operating system, under Network, download and install your wireless adapter drivers.

Then download and install Dell QuickSet Application

Places to look to see if your Connection is enabled

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015