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abdul.mateen

2 Posts

50559

September 26th, 2012 06:00

DELL Inspiron 15r (n5010): After BIOS update it shutdowns

Hi,

Updated BIOS software through Windows 7 x64 OS.

Every-thing went fine... its took about 10mins to flash the BIOS and after Installation it shutdown by it self and won't booted by it self.

Then i tried to boot it... it Passes BIOS normally, while loading  Windows it got  Shutdowns with out any (error) Message, then i tried to reboot it again but no luck... And it also shutdowns in BIOS also it won't heats it is up to normal,

Please help me...

Laptop Details:

Inspiron 15r (n5010) laptop

Intel i5-m450 (2.40 GHz)

3GB RAM

320 Hard-Disc

>1,200MB Intel HD Graphics Card

Prateek K

943 Posts

September 26th, 2012 07:00

Hi

I would suggest you to remove the battery, AC adapter and also any external component connected from your laptop. Press and hold the power button for 30 seconds to discharge any residual current inside the laptop,

Restart the computer and check if the issue is resolved.

If the issue persist, I would  suggest you to reset BIOS to default, follow the below mentioned steps:

  •  Reboot the computer.
  •  When prompted during POST, press the key to enter the setup screen.
  •  On the System Setup screen, press the key.
  •  Press the key on Yes to Load Optimized Defaults and restart the computer.

It seems to be a hardware failure, would suggest you to check the warranty of your system from the below mentioned link :

http://dell.to/Mbe3zg

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

abdul.mateen

2 Posts

September 26th, 2012 07:00

Thanks for your Response, Prateek k.

I have reset the BIOS according to your steps, but the problem

still persists to crash...

Whats the matter with it?

Prateek K

943 Posts

September 26th, 2012 09:00

Hi

It seems like an issue with the motherboard of the system, I would suggest you to run Dell Diagnostics on the system. To run Dell Diagnostics, turn on the system, press at the initial Dell logo screen, and select Diagnostics from the boot menu. In case your system shuts down while running Diagnostics or you get any error message, please make a note of it. Also, would request you to provide me following information:

  • Service tag (7 digit alphanumeric code ending with number 1)
  • Your Contact Number, Best Time to Reach and Alternate Phone Number.

I am sending you a private message; please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access your system records.

Please revert with the results.

Thanks & Regards
Prateek K
#iworkfordell

Shazim Ali

1 Message

December 31st, 2012 20:00

i'm having the same problem .. i need help please

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