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CheeseyPeas
Bronze

DVD Drive not opening with button

Hi all.

Periodically my DVD drive won't open by pressing the button. I press the button and it does nothing (doesn't open and the light doesn't flash). If I select eject on the drive via Computer in Windows it does open. It will then start responding to pressing the button but will stop again at other points in time. I assume it's not a hardware problem or else it wouldn't respond ever.

I have uninstalled the driver and let Windows reinstall it on startup and still get the issue.

Any ideas? 

Computer - Inspiron 5520 15R, Win 8.

Thanks.

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21 Replies

Re: DVD Drive not opening with button

Hi CheeseyPeas,

Please try the below mentioned steps to identify the problem:

  • Run Optical Drive Troubleshooter from Windows 8 Troubleshooter.
  • Run MS Fix it: http://bit.ly/ibV0SO
  • Check if Optical Drive is detected in device manager and has any exclamation marks on it, and reply if there any exclamation marks on it.
  • Run Dell 32 Bit Dell Diagnostics on Optical drive.to run the test please follow the below mentioned steps:

1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.

2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.

3. Select Custom Test and select “Optical drive”.

4. If the test fails, please capture the error code and let me know for the next course of action.

Try the above steps and reply with results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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CheeseyPeas
Bronze

Re: DVD Drive not opening with button

Hi Nikhil,

Thanks for your reply.

I ran all the tests and all passed with the drive operating as it should.

After a reboot the drive again didn't open when the button was pressed. I went into device manager and selected the DVD drive and I could hear it being checked by device manager. After this it responded to button presses again.

I will wait for it to stop responding again and try the other tests again while it's not responding to see if they report an error.

Thanks.

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CheeseyPeas
Bronze

Re: DVD Drive not opening with button

Hi Nikhil,

I have just booted the laptop today and the DVD drive again did not open when I pressed the eject button.

I ran MS Fix It and I could hear the drive being accessed. After this it opened by pressing the eject button. It then passed all of the tests again.

Do you have any ideas please?

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Re: DVD Drive not opening with button

Hi CheeseyPeas,

I would like to know the functionality of the optical drive if it is working normally or not.

If the issue still persists, please try to Eject the optical drive tray in BIOS screen. Follow the below mentioned steps:

  1. Restart the system and tap F2 key at Dell logo.
  2. System will enter the BIOS.
  3. Try to Eject the optical drive.

Kindly post the results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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CheeseyPeas
Bronze

Re: DVD Drive not opening with button

Hi Nikhil,

The optical drive functions as normal, I have been able to write discs etc.

The tray opens correctly while in the BIOS screen. It has operated normally today and has opened with the button press at all times.

Should I just monitor the situation to see if reoccurs?

Thanks.

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CheeseyPeas
Bronze

Re: DVD Drive not opening with button

Hi Nikhil,

I have just booted the laptop after 1 hour of being switched off and again  the drive did not open when I pressed the button.

The drive did appear in device manager and after I selected the drive in device manager it began to respond to the pressing of the button to open it.

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Re: DVD Drive not opening with button

Hi CheeseyPeas,

I suggest you to ddownload and Install the Latest Optical Drive Firmware from the link below and restart the system. Visit the following website: http://dell.to/Mbe3zg

  1. Enter the Service tag of the computer in the box provided and click “Submit”.
  2. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
  3. Under category removable storage, select the drivers accordingly and click “Download File” and save the file on desktop.
  4. Run and install the file, restart the system and check.

Kindly reply for any further help.

 

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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CheeseyPeas
Bronze

Re: DVD Drive not opening with button

Hi Nikhil,

There isn't any optical drive firmware there for my service tag. If I filter driver results for my service tag and Windows 8 there are no removable storage drivers.

If I select all related drivers then the only result is for DS-6E2SH. 

My optical drive is a GT80N and I cannot find firmware for it.

Please can you help locate it?

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Wally10
Copper

Re: DVD Drive not opening with button

All,

I have exactly the same problem (brand-new Inspiron 15R model 7520).

After having run all tests as described above, I got a replacement DVD drive yesterday from Dell (it's a HLDS GT50N, replacing the originally installed GT80N).

After changing the drives, I still have the same problem - and it is intermittent, so it's very hard to fix / nail down. But I probably can exclude the drive as root cause now - so it must be a SW or motherboard glitch. Ejecting the drive through Winows Explorer / right click on DVD drive always works; it is only the manual opening pushing the button on the DVD drive itself.

It is a nuisance in that sense - still I think Dell should provide a fix !!

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