If I shut down or restart the laptop, it always boots to a blank screen with power lights on and fan running. Pressing the power button shuts it down. The second try always boots normally. Can you help - I have had the laptop for 3 weeks. Thanks
Please run the PSA hardware diagnostics to check if the hardware is working as designed, you can release flea power and run hardware diagnostics in the system. Follow the steps below.
Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess flea power and run the test. Restart the computer and at the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.
At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics.
If the test fails, please make a note of any error codes listed. You can also refer to the link below.
In case there is no error listed after the test is completed, please update the BIOS in the system; use the link below to update the BIOS.
Please connect the Ac Adapter while updating the BIOS. Do not interrupt during this process until the system restarts completely
Please do reply for further assistance.
Did everything suggested above. Drained power. Ran diagnostics - No Errors reported. Reflashed the BIOS.
Problem persists. In fact it got stuck in the reboot after the BIOS flash. A second reboot try started everything normally as it has before. I already had the A11 version of the BIOS but flashed anyway as you suggested. Any other ideas?
Update the Chipset and Video drivers. Use the link’s below which could be helpful.
http://dell.to/UD6MK6 Chipset driver
http://dell.to/11vlYf8 Intel Video driver
http://dell.to/RygcqY NVidia GeForce 650 M
Restart the computer after each driver installed and let us know about the progress.
No Luck - issue persists after each update.
The Intel video driver failed to load. It said "This computer does not match the minimum requirements for installing this software."
Can I disable network booting? Sometimes the wireless light is on when it is hung - I suspect it is trying to network boot?
I have the same problem laptop boots to black screen. If I hit ctrl alt delete it will reboot and boot up fine the second time. I changed the hard drive it still happens I have updated everything even the bios still boots to black screen first. I did everything in the bios listed also. What else could it be booting into first?
I see in the BIOS settings Network Boot as the first and only choice and no option to select HDD and make that first. I wanted to try that but can't see how to do it. I will disable the wireless before shutting down and see what that does.
Thank you for all that you tried.
Using + / - keys on the keyboard might help to change the Boot order in BIOS.
Also let us know about the result when the wireless is turned off before shutting down.
Disabling wireless did not help.
Is there a way to make the POST process verbose so we can see where it is hanging up? it appears to be a POST failure according to the support pages.
As for BIOS boot sequence, I don't see additional options to change from network boot to something else like HDD or USB device boot. Can you tell me how to access that?
I see the intel smart technology is the setting for SATA configuration - can that be changed?