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list011
Bronze

Dell Inspiron keeps freezing

My laptop starts up okay but as soon as I open some programs it freezes up everytime. I have been using it in safe mode and that seems to work better but it still occasionally freezes. I have read that I should do system restore but there are no restore points so I can't do that. I haven't downloaded any new programs in a while so i'm not sure why it's doing this all of a sudden. Its only a few months old. Does anyone have any suggestions?

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8 Replies
Moderator
Moderator

Re: Dell Inspiron keeps freezing

Hi list011,

Welcome to the community.

Please let us know the model number of the system you have and the version of Windows installed on the same.

If you have any further queries please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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list011
Bronze

Re: Dell Inspiron keeps freezing

It is an Inspiron N411Z and Windows 7 Home Premium is installed on the computer.

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Moderator
Moderator

Re: Dell Inspiron keeps freezing

Hi list011,

Thanks for your reply. Does it freeze while running any specific application?

Kindly check the link below to run hardware diagnostics on the system:

http://dell.to/YwE6RB

If you have any further queries please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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list011
Bronze

Re: Dell Inspiron keeps freezing

I got the error code 2000-0142

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Moderator
Moderator

Re: Dell Inspiron keeps freezing

Hi list011,

Thanks for your reply. This error indicates hard drive failure and would need replacement.  

If the system is under warranty then please send me a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

http://dell.to/YJeelQ

If you have any further queries please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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RE: Dell Inspiron keeps freezing

Hi Sandeep, 

I have the same issue with mine wich is only one month old (not even!) and have not downloaded anything other than Chrome. 

It just started happening one week ago. Plus the screen goes black for instants from time to time. Such a dissapointment.

Its an Inspiron 5559 Service Tag <ADMIN NOTE: Service tag removed per privacy policy>

 with windows 10.

I already runned the online Dell check up and it found no malfunction, not even in the 3hour memory check.

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IrinaDell
Copper

RE: Dell Inspiron keeps freezing

Hello,

I have the same problem on my laptop - Dell Ispiron 1525. Please help me.

Thank you in advance

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qammari143
Bronze

RE: Dell Inspiron keeps freezing

There are many reasons behind a laptop could get frozen, it may be caused either by a software problem or hardware malfunction. If is a software problem, you can use troubleshooting software to solve it, but if it is hardware related, then maybe you have to buy few parts or replacement part for your laptop.

www.ithemesforests.com/.../

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