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GracekPL
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Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Like in title. My Radeon driver is so old (2011) but i can't find update on dell and amd website (it says my hardware is not recognized and I should contact with my computer manufacturer.

How I can update my old drivers?

Radeon HD 6470M

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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Hi GracekPL,

First of all please check the Device Manager to check if there is an issue with graphics card.

Open Device Manager by clicking Start/Windows logo on desktop --> ‘Control Panel' --> ‘System and Maintenance' --> ‘Device Manager'.

Click on arrow in front of ‘Display adaptors’ and see if the graphics card ‘Radeon HD 6470M’ is getting detected there or not.

If the graphics card is getting detected, please double click on the ‘Radeon HD 6470M’.

Click on driver tab and check for the driver version and driver provider.

You can check the image below as an example to see how it will be like:-

If the graphics card is not getting detected, you can update the BIOS of your computer as well.

Note:  Before flashing the BIOS please check the following:-

  • Battery should have 10% charge
  • Adapter should be connected
  • No external devices should be connected.
  • All other programs should be closed and documents saved

 

To update the BIOS of your computer, click on link below:-

http://www.dell.com/support/drivers/us/en/19/Product/inspiron-15r-n5110

Select the Operating system and Category: BIOS from the drop down menu.

Click on the latest BIOS version and follow the steps below to download BIOS:-

  • Click 'Download' to download the list to a folder you will designate.
  • Click 'Save'. Then designate the folder you would like to save the files to.
  • Once you have designated the folder you would like to save your files to, Click 'OK'.
  • Selected downloads will automatically start downloading. You can Pause , Stop , or Continue  downloading the items you have selected. Once the download is complete you will have a green check mark. Next is Installation.
  • To start installation, Click Open folder. Double-click a downloaded file to run it.
  • A small window will appear with 'Continue' and 'Exit' buttons, click 'Continue'.
  • In the Select the folder where you want to unzip the files to window, click OK.
  • If a message appears asking to create a folder, click 'Yes'. If a message appears asking to overwrite the folder, click 'Yes to All'.
  • In the All files were successfully unzipped window, click OK.
  • A new window will appear, follow the prompts that appear to finish the installation.
  • Restart your computer.

 Keep me posted with the results.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

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GracekPL
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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Thanks for answer.

My computer is recognizing my graphic card but amd update utility doesn't.

Here some pictures

PS: Sorry for not english language.

http://i.imgur.com/zteLc.png

http://i.imgur.com/j6MuA.png

http://i.imgur.com/2heYa.png

Regards

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GracekPL
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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Any solution? I want get driver upgrade because my driver sometimes is crashing and it's old.

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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Hi GracekPL,

Thank you for your quick response.  

May I know if you were able to update the BIOS to the latest version?

If you were able to update the BIOS to latest version, you need to uninstall and reinstall the video driver for your computer.

Follow the steps below to uninstall the video drivers completely from your computer:-

• Open Device Manager by clicking Start/Windows logo on desktop --> ‘Control Panel' --> ‘System and Maintenance' --> ‘Device Manager' --> Right click on ‘AMD Radeon HD 6470M’ --> Uninstall it.

• Go to Control panel --> Programs and Features --> Select the AMD Radeon Utility and Uninstall from Control Panel --> Restart your computer.

Once it is uninstalled, click on the link below:

http://dell.to/QmPJuI

Select the Operating system and Category: ‘Video’ from the drop down menu.

Download driver for ‘Intel HD graphics’ and ‘AMD ATI Mobility Radeon HD 6470’

Install Intel HD graphics driver first, then install the driver for ‘ATI Radeon HD 6470’.

Steps to download drivers:-

• Click 'Download' to download the list to a folder you will designate.

• Click 'Save'. Then designate the folder you would like to save the files to.

• Once you have designated the folder you would like to save your files to, Click 'OK'.

• Selected downloads will automatically start downloading. You can Pause , Stop , or Continue  downloading the items you have selected. Once the download is complete you will have a green check mark. Next is Installation.

• To start installation, Click Open folder. Right-click a downloaded file and select the option to ‘Run as administrator’.

• A small window will appear with 'Continue' and 'Exit' buttons, click 'Continue'.

• In the Select the folder where you want to unzip the files to window, click OK.

• If a message appears asking to create a folder, click 'Yes'. If a message appears asking to overwrite the folder, click 'Yes to All'.

• In the All files were successfully unzipped window, click OK.

• A new window will appear, follow the prompts that appear to finish the installation.

• Restart your computer.

If the above ATI video driver does not work, you can also try updating the video drivers from the Manufacturer’s website from:

http://bit.ly/NrPxKN

Click on the link and Click ‘Download’ to run AMD Mobility Radeon Driver Verification Tool.

Follow the prompts on screen to install the updated drivers.

Please reply in case you have any further questions.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

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GracekPL
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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Hey

I updated my BIOS (A09 -> A10) and reinstalled amd drivers.

AMD Mobility Radeon Driver Verification Tool still giving me error

http://i.imgur.com/zteLc.png

How can i get newest drivers? Currently version of mine drivers is from 11.may.2011, it's too old.

Regards

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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Hi GracekPL,

Since we have tried uninstalling and reinstalling the video drivers for your computer and still you are getting the same error, this can be issue due to corrupt drivers or Operating system. We can restore your computer to default factory settings to get this issue fixed.

Note: Before you proceed with that, we would advise you to take a complete backup of your data (pictures, music, videos, documents) as this step leads to complete data loss.

Before you restore computer to default factory settings, remove all the external peripherals connected to your computer including:

  • Scanner
  • Printer
  • Modem or Network cables
  • Personal Digital Assistant (PDA)
  • USB flash drive or other external Hard Drive
  • Any other external devices (e.g., USB-attached devices)
  • Remove the computer from the docking station, if you are using one.

Follow the steps below to restore computer to default factory settings:-

1. Shut down the Computer.

2. Turn on the Computer and start pressing the “F8” Key on the first Dell logo. Keep on pressing the “F8” key on first Dell screen until the Advanced Boot Options menu appears on the screen.

3. Highlight "Repair Your Computer" and hit enter.

4. Specify the language settings that you want, and then click Next.

5. Enter your Password and click ok.

6. On Choose a Recover Tool Window

Select: Dell DataSafe Restore and Emergency Backup

7. You Get:

1. Restore computer and preserve my new or changed files

2 Select other System Backup and more options

8. Select: Select other System Backup and more options

You get:

1 Restore my computer

2 Backup Files and folders

Select: Restore my computer..

Confirm the restore and continue..

Select: Factory Image restore

9. Choose Restore without preserving new or changed files and click on Next.

10. Click on Continue.

 

I am adding you as a friend; please accept my friend request and send me a private message with the system Service Tag so that I can check the system warranty details and help you further.

Please keep me updated with the results.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

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GracekPL
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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Thanks for answer.

I Did this, but error still exist. Why Dell can't update this driver? I send to You Service Tag.

Regards

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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Hi GracekPL,

I got the details about the Service Tag of your computer. The drivers available on the support.dell.com and the manufacturer’s website are updated versions. We have exhausted all the possible options for the driver update. The last possible option is to get the motherboard replaced. Please contact technical support at the following link:

http://dell.to/Q49Zj0

Please reply in case you have any further questions.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

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GracekPL
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Re: Dell Inspiron n5110 AMD Radeon HD 6470M driver update

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Thank You very much for helping me, do you know when driver will be updated?

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