I have the following problem: I set up an Administrator Account with password security and then add a Dell Security with fingerpint security. Now, I cannot access the Windows. The problem is the TPM cannot be connected or something like that. The scan says it accepts the scanned finger, and password is also Ok. PLease help me how can I solve this problem? How can I disable secure access or reset password, disable fingerprint control, etc. In BIOS I do not find any possiblity to disable fingerpint but TPM activation/deactivation is there.
Thank you very much for your kind help.
Hello, thank you for your answer. I tried it and it still does not work. It says, TPM is a problem or fingerprint cannot be found in the database. In BIOS, I cannot disable dell security login. I do not know what to do. Shall I reinstall the whole Win 7?
Thank you for your help.
thank you very much. Unfortunately, it does not work, too. I activated several times TPM and cleared too, but I have to access in any cases in Win 7. So, I could not diable secure login.
Any idea? Thank you very much!